Senior Account Manager with Turkish

Job Summary:

We're looking for a Turkish-speaking, bright, and enthusiastic candidate to join our Senior Account Management team in our Bucharest office!

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide platform, casino, sports betting, payments, and affiliate systems to over 300 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and 1000+ employees in offices across 12 countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remains a founder-owned private company.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Senior Account Manager

Responsibilities:

• Provide ongoing Account Management to assigned clients, representing EveryMatrix and taking full ownership of your portfolio;
• To manage in an efficient and timely manner all operational issues that impact the smooth delivery of the service to Clients;
• Act as an internal advocate for the Client;
• Continuously evaluate and enhance the effectiveness of existing Middle East Team’s processes and frameworks;
• To conduct training sessions on the company products and platforms with new clients; - Coordinate with the other departments on ongoing general projects;
• Monitor accounts and identifying upsell and cross-sell opportunities;
• Be literate and curious with regards to data, run tracking, reporting and analysis of KPIs; - Lead in-depth monthly/quarterly performance reporting and provide insights with recommendations and strategy/focus points to Middle East Team;
• Assist Finance and Legal with Client documentation to make sure clients are informed about the important technical and non-technical changes in the company, affecting their business.

Requirements:

• Advanced Turkish skills or native Turkish speaker;
• A minimum of 2 years experience within the iGaming industry, ideally within a relationship management or commercial role;
• Previous experience in B2B in a Gaming development company is required, preferably iGaming platforms offering multiple verticals;
• Genuine interest in online gaming and a good understanding of the industry; - Excellent English written and oral communication skills;
• Experience with management of client relationships;
• Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development;
• Ability to travel as needed for client meetings, workshops, and other business engagements, including occasional visits to remote offices or customer sites;
• Experience from the IT/Telecoms or similar technical field is a plus;
• A technical understanding of web services is desirable.

Work Life Balance:

• 33 days off per year, including public holidays, rising to 43 by year 5 inside the company;

• 10 sick leave days per year (without a doctor’s note);

• 40% work from home after the first 3 months within the company;

• If returning to work soon after having child, 1 year 100% WFH for mothers;

• WFH after child is born – for fathers: 13 weeks of 100% WFH (from the day of the birth of the child);

Benefits and Office perks:

• Daily catered lunch or lunch allowance in value of 130 EUR net per month;

• Private Medical insurance – Regina Maria;

• Our own in-house gym, health & well-being programs;

• Fruits Tuesday;

• Access to online learning platforms Udemy for Business and O’Reilly and budget for external training;

• Bookster;

• Massage at work;

• Anniversary gifts;

• Frequent free-bar parties, annual whole-company parties (have previously rented our own planes to get everyone together!);

• Fun corner: ping pong table, PS4, lots of board games.