Application Specialist

About AidKit

AidKit’s cutting-edge technology transforms complex cash assistance programs into streamlined, secure, and dignified experiences. By seamlessly connecting applicants to vital resources, we're making aid radically accessible for diverse populations—including unhoused and unbanked. From simplifying complex benefits modernization projects for state agencies to standing up efficient disaster relief programs, AidKit helps it’s partners deliver aid with dignity.

We were our own first customer—AidKit started as a nonprofit initiative born from the need to support systematically excluded workers during the early days of the COVID-19 pandemic. Today, AidKit provides the technology backbone for some of the nation's most innovative public safety net programs, having distributed hundreds of millions of dollars to people in need.

As we continue to grow rapidly, the opportunity for impact is immense. Apply to join our team if you're seeking meaningful work in an environment that trusts your judgment and values your unique contributions.

Overview

AidKit is revolutionizing how aid reaches those who need it most. We're on a mission to empower nonprofits and governments to deliver aid and public benefits with unprecedented efficiency. We are seeking an Application Specialist to join our growing team.

Please note: This is a fixed-term employment position tied to the funding duration of specific grants or contracts. The position is expected to continue through December 31, 2026, with the possibility of extension contingent upon the renewal or extension of funding.

About the Role

The Application Specialist will support post-launch success across multiple aid programs, configuring and maintaining AidKit’s low/no-code platform for real-world use. You’ll work closely with Application Engineers and Program Managers to ensure seamless operations, while also helping to identify and resolve platform issues, monitor data integrity, and implement updates or improvements.

This role is ideal for someone who enjoys problem-solving in ambiguity, is detail-oriented and organized, and thrives on turning complexity into simplicity. No day is the same in this role! It’s a great fit if you're curious, eager to use and grow your technical skills in SQL and JavaScript, and excited by the opportunity to make a meaningful impact through technology.

Key Responsibilities

Platform Operations

• Support the setup, configuration, and maintenance of low/no-code applications.
• Monitor program workflows and troubleshoot issues in real-time.
• Conduct data quality checks and help manage form/survey logic, eligibility rules, and system triggers.

Stakeholder Support

• Partner with Program Managers to understand program requirements and translate them into functional platform updates.
• Serve as a responsive point of contact for troubleshooting and implementation support.
• Document platform configurations and maintain clear records for knowledge sharing.

Quality Assurance & Issue Resolution

• Assist in debugging and problem-solving across multiple programs.
• Contribute to user testing and help validate new features or updates before rollout.
• Collaborate with Application Engineers to escalate technical issues as needed.

Process Improvement

• Identify patterns in program operations to suggest optimizations.
• Share learnings from the field to inform platform development.
• Help create or refine internal tools, templates, and documentation.

About You

You’re curious, adaptable, and eager to apply your technical skills in a mission-driven environment. You enjoy rolling up your sleeves and figuring things out in ambiguous environments—whether it’s untangling platform logic or helping a teammate troubleshoot a bug. You’re not afraid to ask questions and are excited by the idea of growing your technical skillset over time.

Ideal Qualities:

• Strong problem-solving instincts
• Ability to explain technical ideas to non-technical folks
• Comfortable working across multiple programs or priorities
• Some professional experience in SQL, JavaScript, and workflow tools (e.g. Figma)
• Mission-aligned and committed to delivering aid with dignity and efficiency

Compensation and Location

Benefits include:

• Unlimited PTO
• 401K matching
• Health, dental, and vision insurance
• 16 weeks of paid parental leave
• Professional development support
• Home office setup stipend

How to Apply

To apply for this position, please submit your resume and a personalized cover letter explaining your interest in the role and how your experience aligns with our needs. Note that AidKit values authenticity and carefully reads cover letters with an eye towards learning something real about you and your interest in joining our team.

Please submit cover letters and resumes in .PDF format. Video and slide deck cover letters are also acceptable. We review applications on a rolling basis and will contact qualified candidates for interviews. Thank you for your interest in joining the AidKit team!

Due to the high volume of applications, our hiring team is not able to field requests for feedback or informational interviews sent via LinkedIn or email. If you are a good match for the role, our team will reach out to you directly.

Please note: We are real humans reading your cover letters and we can tell when it's AI; we want to know YOU, not ChatGPT.

AidKit is an equal opportunity employer.

We encourage candidates from all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity, to apply. We understand that diversity goes beyond checkboxes and that true innovation thrives when a variety of voices and ideas come together. You don't need to meet every criteria listed to apply. We value unique experiences and believe that diversity drives innovation. Applications will be accepted until the position is filled, with the review process beginning immediately.