The Associate Service Desk Analyst serves as the first point of contact for end-users seeking technical assistance. Responsibilities include responding to all Service Desk calls (phone, email, chat, web), providing round-the-clock support for all IT-related issues, and troubleshooting technical problems. The role involves user administration in Active Directory and Office 365, focusing on minimizing incidents and escalating complex issues to the appropriate support groups. The analyst coordinates with vendor support, manages multiple high-priority initiatives, and ensures accurate solutions to user problems. They must maintain a professional image and inform users of global problems. The analyst requires excellent communication skills, problem-solving abilities, and a willingness to work in a 24/7 environment, including night shifts.