Business Analyst, Software Implementations

Your Impact

Join a fast-growing team at Axon and play a key role in shaping the future of public safety technology. This is an exciting opportunity for someone eager to grow rapidly in their career while making a meaningful impact on communities across the country. As a Business Analyst, you will collaborate with law enforcement agencies and public safety organizations, helping them leverage cutting-edge software solutions that enhance operational efficiency and effectiveness. You’ll work closely with cross-functional teams to transform complex challenges into actionable solutions, ensuring our clients realize the full potential of Axon’s innovative technologies. If you are passionate about problem-solving, technology, and making a difference, this role offers an incredible chance to thrive in a dynamic and mission-driven environment.

What You’ll Do

Location: US based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, Seattle, Chicago, Austin, Charlotte, or Sterling metro areas)
Travel: Up to 30% 
Reports To: Manager, Business Analysis

• Work as a key member of the Software Services Team to support customer implementations.
• Business Documentation: Capture and translate customer needs into clear and concise business process documentation, including user stories, workflows, and functional requirements.
• Discovery: Analyze complex business challenges, providing clarity and structure where ambiguity exists, while working closely with Program Managers, Solution Architects, and Product teams to design and deliver impactful solutions.
• Configurations: Partner with customers to configure software systems tailored to their business objectives.
• Solution Evaluation: Assess feasibility, impact, and cost of proposed solutions, including change management considerations, to ensure successful implementation.
• Decision Making: Apply outcome-driven thinking to make strategic trade-off assessments that optimize results for customers and stakeholders.
• User Acceptance Testing (UAT): Design, administer, and document functional acceptance tests to validate software performance and usability.
• Training: Develop and deliver comprehensive training plans and materials to empower both internal and external stakeholders.
• Stakeholder Management: Collaborate across departments to drive company-wide initiatives, ensuring alignment and maximizing value delivery.

What You Bring

• Minimum of 3 years of relevant work experience in business analysis, project management, or a similar customer-facing technical role.
• Project Management Expertise: Strong ability to manage multiple projects, meet deadlines, and drive process improvements.
• Business Analysis & Process Improvement: Experience gathering requirements, optimizing workflows, and facilitating change management within teams.
• Technical Acumen: Familiarity with software configurations and coding experience (particularly JSON) preferred.
• Communication & Presentation Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas to diverse audiences.
• Leadership & Collaboration: Demonstrated experience leading initiatives and working cross-functionally to achieve shared goals.
• Problem-Solving Mindset: A proactive, solution-oriented thinker who thrives in ambiguity and can break down complex problems.
• Passion for Impact: A deep commitment to Axon’s mission of protecting life and ensuring justice through technology.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.