Client Consulting Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting and Analytics (VCA) is the externally-facing strategy consulting group of Visa.  We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance.  Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintech’s, acquirers, and payment processors.  VCA Managed Services is a suite of service offerings that together help clients execute on strategic roadmaps and drive go-to-market implementations.

The VCA team is looking for a Manager to join our VCA Managed Services (VMS) – Technology team and play a role in identifying and delivering high impact projects for Visa’s clients in the North America region. As the Client Consulting Manager, VCA Managed Services - Technology, the ideal candidate will be responsible for driving a critical managed services pillar focused on Technology Advisory and Implementation within the Banking, Payments and Banking/Payments Adjacent capabilities.  Technology Advisory services enable clients to assess their current technical architecture, envision their future state, and clarify the roadmap to long-term success.  Technology Implementation services build on the success of Technology Strategy engagements, equipping clients with the managed technical program and engineering teams needed to bring their vision to life. 

Essential functions include:

Consultative Selling

• Lead initiatives to uncover client needs, challenges, and identify potential opportunities with respect to managed services
• Proactively engage with Visa internal teams in product / technology strategy & planning discussions.
• Present appropriate Visa and / or partner solutions to clients that address their needs
• Identify the client decision-making stakeholders and processes
• Manage a sales pipeline within an identified list of client targets and selling consulting work against a sales target.
• Maintain internal records in various systems for pricing approvals, internal routing and legal/funding approvals, and updating for proper revenue recognition.
• Collaborate with Visa procurement to select third-party partners, involving the issuance of RFI/RFQs, evaluating responses and managing contracts.

Offering Development

• Identify white space challenges and opportunities across client sets
• Develop bespoke and scalable solutions leveraging Visa assets and, as needed, third-party partner assets
• Identify third-party partners who can complement and supplement solution sets
• Work with other delivery partners to present Visa solutions to Clients for implementation to address their needs and key growth initiatives.

Program Management Solution and Delivery

• Strong project/program management skills
• Demonstrated experience delivering flawlessly

Customer Centricity

• Speak to technical and non-technical aspects of solutions
• Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups 

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance.

Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization. The ideal candidate will be able to juggle multiple tasks, have demonstrated experience closing sales, and understand the debit/credit payments space and nuances within the Financial Services. This is an individual contributor role reporting into a Director within VCA. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

5 or more years of relevant work experience with a Bachelor Degree or at least 2 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of relevant work experience with a Bachelor Degree or 4 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Relevant experience at large management / IT consulting firm or US Financial Institution, delivering payments industry technology solutions and services, including but not limited to money movement, dispute/pre-dispute, instalments, workflow orchestration, core banking, etc. for consumer, small business and commercial clients.
• Experience working in a techno-functional capacity mediating between business functions and technology teams
• Client engagement lifecycle management experience – proposal creating, pricing, pitching, SOW writing and execution oversight

• Technology mindset, curious, up to date with digital trends and applications
• Excellent communication, storytelling and presentation skills
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups
• Ability to use both formal and informal influencing skills inside and outside the organization

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 119,500 to 172,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.