Client Engagement Manager

At YouGov, we believe that understanding people is the key to shaping a better future. As a Client Engagement Manager based in Paris, you’ll be at the forefront of building impactful relationships with our clients, ensuring they fully leverage our market intelligence to make confident, data-driven decisions. You will be a strategic partner to our clients, helping them succeed while boosting YouGov’s growth in the region.

Key Responsibilities

• Develop and manage a client portfolio to drive growth, profitability, and long-term engagement.

• Serve as the lead point of contact for all client account management matters.

• Forecast and track key metrics such as quarterly sales results, revenue growth, renewal and retention rates.

• Understand client goals and ensure the timely, high-quality delivery of solutions that meet their business objectives.

• Liaise with internal teams, including Customer Service, Research, and Product Development, to continuously enhance the customer experience.

• Proactively identify new opportunities to expand relationships and increase account value.

• Handle client feedback, requests, and escalations with diplomacy and urgency to ensure satisfaction and retention.

Desirable Skills and Behaviours

• Client-first mentality: Passionate about delivering excellent service and impactful outcomes.

• Fluency in French and English: You’re a confident communicator across cultures and channels.

• Insight-oriented: Comfortable navigating the world of data, research, and analytics.

• Relationship-focused: Skilled at building trust and turning connections into partnerships.

• Results-driven: Motivated by growth targets, KPIs, and account success metrics.

• Collaborative mindset: Enjoys working cross-functionally to align on goals and execution.

• Problem-solver: Resilient in the face of challenges, with a cool head and strategic approach.

Join us to power smarter decision-making for some of the world’s most influential brands. You’ll play a key role in strengthening client relationships, delivering business impact, and helping shape the future of market intelligence.

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Company Description and Culture 

YouGov is a global online research company, offering insight into what the world thinks.    

We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.  

Why join YouGov? 

Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities. 

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.  

Life at YouGov 

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do. 

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.  

Equal Opportunity Employer 

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need. 

Data Privacy

To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy