Partnerships and Customer Success Lead

7 Months ago • All levels • Customer Service

Job Summary

Job Description

The Partnerships and Customer Success Lead will develop and execute strategies for partnership development and customer success in the automotive software industry. Responsibilities include identifying and securing new partnerships, managing existing relationships, collaborating with cross-functional teams, gathering customer feedback, and driving the implementation of customer success programs. The ideal candidate will have a proven track record in business development, partnership management, and customer success, along with in-depth knowledge of the automotive industry and its software solutions. This role requires strong communication, strategic thinking, and the ability to build and maintain strong relationships with partners, customers, and internal teams to contribute to a safer, more efficient mobility ecosystem.
Must have:
  • Business Development
  • Strategy Development
  • Partnership Management
  • Customer Success
  • Automotive Experience
Good to have:
  • Marketing
  • Market Research
  • Product Management

Job Details

Project description

We are looking for an experienced and strategic Partnerships and Customer Success Lead to join our team. This role is crucial in fostering and managing relationships with our key partners and ensuring the success and satisfaction of our customers. As the Partnerships and Customer Success Lead, you will be responsible for developing and executing strategies that enhance our partnerships and drive customer success, contributing to the overall growth and success of our automotive software solutions.

You will collaborate closely with cross-functional teams, including sales, marketing, product development, and customer support, to ensure that our partners and customers receive exceptional value from our products and services. Your role will involve identifying and securing new partnership opportunities, managing existing relationships, and ensuring that our customers achieve their desired outcomes through the effective use of our software solutions.

In addition to driving business development and customer success initiatives, you will be instrumental in gathering and analyzing feedback from partners and customers to inform product improvements and strategic decisions. Your ability to navigate the complexities of the automotive industry and leverage your expertise in software development will be crucial in building strong, long-lasting relationships and driving the success of our products.

This position offers a unique opportunity to shape the future of our partnerships and customer success strategies, contributing to the creation of a safer, more efficient, and valuable mobility ecosystem. If you are passionate about building relationships and have a proven track record in customer success and partnership management, we invite you to join our team and make a significant impact in the automotive industry.

Responsibilities

Develop and execute comprehensive strategies for partnership development and customer success.

Identify and secure new partnership opportunities to drive business growth.

Manage and nurture relationships with existing partners to ensure mutual success.

Collaborate with cross-functional teams to align product features with partner and customer needs.

Conduct regular reviews with partners and customers to gather feedback and ensure satisfaction.

Drive the creation and implementation of customer success programs to enhance user experience.

Monitor and report on the performance of partnership and customer success initiatives, adjusting strategies as needed.

Build and maintain strong relationships with key stakeholders, including partners, customers, and internal teams.

Skills

Must have

Business Development: Proven track record in identifying and securing new business opportunities, building strategic partnerships, and driving revenue growth.

Strategy Development: Expertise in formulating and implementing effective business strategies that align with company goals and market demands.

Partnership Management: Extensive experience in managing and nurturing partnerships to ensure mutual success and growth.

Customer Success: Strong understanding of customer success principles and practices, with a focus on ensuring customer satisfaction and achieving desired outcomes.

Automotive Experience: In-depth knowledge of the automotive industry, including market trends, customer needs, and regulatory requirements.

Nice to have

Marketing: Experience in developing and executing marketing strategies, including digital marketing, content creation, and brand management.

Market Research: Proficiency in conducting market research to gather insights on customer needs, market trends, and competitive analysis.

Product Management: Skills in managing product development from concept to launch, including defining product requirements, prioritizing features, and coordinating with development teams.

Other

Languages

English: C1 Advanced

Seniority

Senior

Similar Jobs

Marsh McLennan - MMB Canada Small Market Employers (SME) Leader

Marsh McLennan

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Coupa - Account Executive, Enterprise Japan

Coupa

Tokyo, Japan (Remote)
5 Months ago
Resolver - Vice President Sales

Resolver

Chicago, Illinois, United States (Remote)
2 Weeks ago
Instawork - Senior Field Sales Account Executive

Instawork

Los Angeles, California, United States (Hybrid)
1 Week ago
Informa Group - Sales Manager Food Technology

Informa Group

Amsterdam, North Holland, Netherlands (On-Site)
1 Week ago
Token Metrics - Crypto Customer Success Specialist (Remote)

Token Metrics

Budapest, Hungary (Remote)
8 Months ago
Unity - Customer Experience Advisor

Unity

Vilnius, Vilnius County, Lithuania (On-Site)
1 Month ago
Suki - Technical Support Analyst III

Suki

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Thousand Eyes - Scale Customer Success Manager

Thousand Eyes

Sydney, New South Wales, Australia (On-Site)
1 Week ago
playrix  - Customer Support Representative (German)

playrix

Georgia (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Axon - Account Executive, Corrections

Axon

Los Angeles, California, United States (Remote)
4 Months ago
Aryaka - Senior Sales Engineer

Aryaka

United Kingdom (Remote)
1 Month ago
Biestas - Business Developer

Biestas

Berlin, Berlin, Germany (On-Site)
2 Months ago
Tide - Lead Product Manager - Card Payments

Tide

Serbia (Hybrid)
3 Weeks ago
Trend Micro - Senior Sales Engineer

Trend Micro

California, United States (On-Site)
1 Month ago
Vertx Inc. - Director - Emerging Models and Alliances

Vertx Inc.

(Remote)
1 Month ago
NCR Voyix - Sales Support Analyst

NCR Voyix

Cebu City, Central Visayas, Philippines (On-Site)
1 Month ago
Dream Sports - MISE Sales Manager - Meetings, Incentives & Sporting Experiences

Dream Sports

Delhi, India (On-Site)
3 Months ago
whoop - Trade Marketing Manager

whoop

Doha, Doha Municipality, Qatar (On-Site)
4 Months ago
Saviynt - Client Solutions Manager – Application Access Governance

Saviynt

Singapore (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Customer Service Jobs

TransPerfect - Player Support Agent - German

TransPerfect

Dublin, County Dublin, Ireland (On-Site)
11 Months ago
Capgemini - Customer Service

Capgemini

Kolkata, West Bengal, India (On-Site)
1 Month ago
Notion - Manager, Scaled Customer Success, AMER

Notion

San Francisco, California, United States (On-Site)
1 Month ago
Keywords Studios - Player Support Agent - French/English

Keywords Studios

Silesian Voivodeship, Poland (Hybrid)
3 Months ago
Wolters Kluwer - Customer Service Technical Specialist (Release Manager)

Wolters Kluwer

Houston, Texas, United States (Hybrid)
4 Weeks ago
Aisera - Technical Project Manager, Customer Success

Aisera

Palo Alto, California, United States (On-Site)
2 Months ago
Instawork - Enterprise Support Specialist

Instawork

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Amber - Customer Support Agent

Amber

Manila, Metro Manila, Philippines (Remote)
3 Weeks ago
USE Insider - Customer Support Specialist - Istanbul

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.

Poland, Ohio, United States (Remote)

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Ukrainka, Kyiv Oblast, Ukraine (Remote)

Bengaluru, Karnataka, India (On-Site)

Mississauga, Ontario, Canada (On-Site)

Toronto, Ontario, Canada (On-Site)

Poland, Ohio, United States (Remote)

Pune, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Luxoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug