Clinical Solutions Advisor (Central Zone)

Job Title

Job Description

Clinical Solutions Advisor (Central Zone)

CA&D Clinical Support and Education Specialist serves as the key ambassador of the Philips CA&D (Clinical Applications and Devices) business, ensuring utmost customer satisfaction with our products. This role requires an exceptional understanding of product functionality and the ability to articulate how these products drive improved clinical outcomes and workflow efficiencies.  

Your role:

• Product Expertise: You will develop an in-depth understanding of the company's products, including their features, functionality, and how they integrate into healthcare workflows. This will focus on Philips Beltless Solution, Avalon Fetal Monitors, IntelliSpace Perinatal solutions, Alar (low perfusion SPO2 patients), ECG, NIBP Cuffs and SPO2.
• Customer Education: You will deliver comprehensive clinical education to customers, ensuring they are well-versed in the product's capabilities, usage, and benefits. Tailor education sessions to address specific needs and challenges of individual customers.
• Customer Relationship Management: You will maintain positive and productive relationships with customers, being a point of contact for their clinical support needs. You will proactively follow up to ensure customer adoption and address any concerns.
• Customer Engagement: You will interact directly with customers to offer support and address inquiries. Provide remote or onsite assistance, guiding clinicians through procedures, troubleshooting issues, and ensuring optimal product usage.  The Clinical support will also drive whole house conversion support onsite ensuring long-term success and satisfaction. 
• Workflow Optimization: You will collaborate with customers to analyze their existing workflows and suggest ways in which the company's products can enhance efficiency and effectiveness. Provide recommendations and guidance on integrating products seamlessly into their clinical processes.
• Utilization Enhancement: You will work closely with customers to drive greater utilization of our reusable, disposable, and single-patient-use products. Show customers how these products can streamline processes, improve patient care, and increase overall productivity. Formulate clinical strategies that drive expansion of our market share and contribute to the growth of our business.

You're the right fit if:

• You’ve acquired 3+ years of experience with Bachelor's OR minimum 1 year of experience with Master's in areas such as Clinical Applications, Business Development, Clinical Sales, Sales Support, Clinical Education or equivalent.
• You must be able to travel up to 80%.
• You have an active RN license with experience in labor and delivery preferred
• Your skills include strong clinical knowledge and understanding of healthcare workflows; excellent communication and interpersonal skills to engage with clinicians and customers effectively;  Problem-solving skills to address customer challenges and provide creative solutions.
• You have the ability to work independently and collaboratively, both remotely and onsite;  proficiency in utilizing digital tools and software for remote support and communication;  and familiarity with relevant healthcare regulations and guidelines.
• You have a Bachelor's degree
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $134,000 to $158,000 annually, plus company fleet/car.  Total compensation may be higher or lower dependent upon individual performance. 

Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.