Credit Reporting Client Support Analyst

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• Bachelor’s degree and/or 1+ years of professional experience in customer-facing or operations role in reporting management
• Proven customer management skills with a strong customer service orientation (desire to help others)
• Excellent relationship building and stakeholder management skills
• A proven understanding of the operations function, with previous experience in banking, retail credit or consumer credit reporting industries considered an asset
• The ability to multi-task and handle high volumes of small projects simultaneously
• Highly developed analytical and problem-solving capabilities with the ability to present data and information effectively with excellent attention to detail and a high level of accuracy

We’d love to see:

• Previous experience with – Salesforce and/or Metro 2® credit reporting, a high level of computer literacy, and excellent analytical skills
• Experience with designing and implementing dashboards and reporting
• Power BI and/or Tableau experience
• Experience working in a heavily regulated environment with a demonstrated understanding of credit reporting laws and regulations

Impact You'll Make:

Data is the core of our business.  Everything we do is about providing high quality, comprehensive and curated information that deepens understanding and improves decision making. We are responsible for bringing in the raw materials that make TransUnion what it is. We are the tip of the spear.  It starts with us.

• Expectations in the first 90 days – Gain an understanding of industry guidelines, our core systems and operational processes.
• To achieve this, you will work directly with our data furnishers to evaluate file failure errors, update furnisher information, analyze/interpret dispute-related data to identify issues/concerns/trends, track relevant activities, and perform outreach to data furnishers
• Support our internal stakeholders with a variety of daily operations and create reports and dashboards while keeping strict adherence to internal policies and procedures and supporting documentation
• What you’ll accomplish beyond 90 days – Effectively advocate for industry standards and best practices across internal and external stakeholders, as well as, build relationships and provide solutions.
• This will be done via handling of daily requests submitted by furnishers and internal stakeholders, along with assisting in our proactive data quality reviews, new furnisher onboarding and credit data investigations.
• The ideal candidate is adept at documenting and assessing the root cause of issues and utilizing the information to ensure future issue are avoided while maintaining high standards of communication and service to all customers.
• Update internal reporting to keep all stakeholders informed of industry trends and the status of various accounts and projects.

#LI-AB1

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information :

The U.S. base salary range for this position is $51,700.00 - $75,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

Analyst, Data Acquisition