Customer Implementation Manager

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Requirements:

• Minimum 6 years of experience
• Proven client-facing experience
• Extensive project management expertise
• Strong knowledge of process implementation
• Skilled in stakeholder management
• In-depth understanding of logistics and operations
• Communication skill
• Education: any management degree (MBA or PGDM)
• Certification: Good to have (Any supply chain or Project management certification)
• Team size: IC role
• Location: Mumbai/ Delhi/ Chennai

Role:

• Customer Implementation Management leads the new customer implementation process bridging sales and operational activities (from sales award to on-boarding to stable operation), to ensure smooth transition of new or additional business into the organization.
• Acts as the customers’ centre of gravity on implementations and issue resolution.
• Drives the overall implementation project plan across all geographies and ensure delivery of all functions involved. Rolls off customer accounts once the implementation phase is completed.
• Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.
• The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans.
• The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports.
• Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.
• A colleague at this level has in-depth knowledge and experience in a functional area.
• The colleague routinely applies subject matter knowledge to solve common business issues operating within practices and procedures covered by precedents or well-defined policies.
• A colleague at this level handles most situations independently, receives minimal guidance, but will seek advice, guidance and support on more complex or non-routine topcis.
• The colleague understands the overall nature of the business and the interdependencies between own and other functions.      
• Leaders at this level are accountable for performance and results in teams of less experienced professionals, frontline workers and admins, and will adapt departmental plans and priorities to address resource and operational challenges.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.