Customer Solutions Manager

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.  

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

We're looking for a Customer Solutions Manager to lead our team of Solutions Consultants (SCs). You’ll own developing pre-sales efforts, structuring methodologies, and enhancing the efficiency and impact of our SCs in the global elite market sales cycle. 

In this role, you'll:

• Focus on development. You’ll be a coach to your team of SCs, providing guidance to enhance their skills and knowledge of solutions.
• Own revenue growth. You’ll oversee key projects and complex solution sales cycles with key customers; plan and execute sales consulting and professional services projects; and implement practices to grow revenue in the territory.
• Collaborate. You’ll work alongside Sales, Product and Customer Success teams to align strategies, communicate Hudl's value proposition, and support key customers in optimizing technical and price constraints.
• Contribute to product innovation. You’ll advise Sales and Product leadership on current and future market needs, maintaining a thorough understanding of the sports industry and competitive technologies.

This role requires three days in the office per week, so we're currently considering candidates who live within a commuting distance of our offices in Lincoln or Omaha, Nebraska.

Must-Haves

• Education. You have a bachelor’s degree in business, sports management or a related field.
• Experience You’ve spent more than five years in technical pre-sales or solution consulting, including at least two years of direct people management.
• Leadership. You know what it takes to coach a team of 4–6 people while driving pipeline growth and meeting revenue targets.
• Industry knowledge. You have a strong understanding of sales cycles, discovery and proposal development within a SaaS environment.

Nice-to-Haves

• Advanced education. A post-graduate degree or certifications in sports management, sales engineering or performance analysis would be a plus.
• Professional sports experience. You have in-depth familiarity with professional sports workflows, including recruitment, performance and video/data analysis technologies.
• Technical proficiency. You’ve used the tools we use, such as Salesforce, Slack, Gong, Zoom and sales methodologies like MEDDIC.
• Player/coach mindset. You have a track record of success as a “player/coach” in pre-sales leadership, with the ability to guide team members and engage directly with clients.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Inclusion at Hudl 

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. 

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. 

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

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