Customer Success Specialist

About the Role

As a Customer Success Specialist, you will support our customer success team. This is a customer-facing, strategic role that works closely with Customer Success Managers to help customers achieve long-term success with our platform.

You will contribute to onboarding, engagement, and retention by leveraging data, developing product expertise, and collaborating cross-functionally to enhance the customer experience. This role is ideal for someone with strong operational or customer-facing experience who is ready to deepen their expertise in Customer Success. You will play a critical role in onboarding, customer outreach, and helping customers derive meaningful value from the platform.

What You'll Do

• Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation
• Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations
• Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
• Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans
• Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives
• Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs
• Recommend and help implement process improvements to increase team efficiency and elevate the customer experience
• Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI

What We’re Looking For

• 1–3 years of professional experience in customer-facing, project coordination, or support roles
• Strong communication skills and a clear, organized working style
• Comfortable navigating ambiguity and collaborating across multiple teams
• Interest in growing into a full Customer Success Manager role over time
• Experience in SaaS, real estate, or healthcare industries is a plus
• Eagerness to develop deep product expertise to better support customer outcomes
• Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms is a plus

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options 
• Medical, Dental and Vision premiums covered at 100%  
• Fully paid parental leave
• Commuter benefits 
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.

Job Compensation Range:

The salary range for this role is $70,000 - $90,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR@eliseai.com.

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