Customer Support Manager

Join the world's fastest-growing mobile games company!

SuperPlay is on a mission to create the world's best mobile games, and have fun while doing it. Founded in 2019 by industry veterans from Playtika, Rovio, and the movie industry, we set out to create delightful, memorable casual games that players can enjoy for years.

Our first game Dice Dreams has become a top-100 grossing global hit, and our team has grown to include dozens of top-talent, dedicated, and driven individuals.

Our future plans are even more exciting - if you want to be part of the journey, check out the role below!

• Provide best-in-class support to a growing player base
• Scale a global and growing team of support agents providing support to our players
• Handle customer escalations, complex, and ongoing problem situations.
• Work closely with Support Group Manager, R&D, Product, Monetization Managers, and other stakeholders to continually improve the customer support experience
• Take part in the prioritization of technical issues/bugs and product suggestions intended to address the most critical issues affecting our customer experience
• Develop the support team’s technical and soft skills

Must-have:

• High-level or native English
• 1+ year experience in B2C Customer Support and managing teams (Support/Client-Success/Professional Services or equivalent)
• Strong Technological orientation and skills
• Ability to pick up new concepts, programs and systems quickly
• Experience with building CS teams, infrastructure, processes, metrics, and KPIs
• Great communications skills and leadership, and managerial skills.

Advantage:

• Zendesk proficiency
• Managed and hired a freelance team abroad
• Experience with Mixpanel