Delivery Advisor

4 Months ago • All levels

Job Summary

Job Description

As a Delivery Advisor at Tesla in Prague, you'll guide customers through the Tesla vehicle delivery process, ensuring a smooth and exceptional experience. Responsibilities include managing customer communication, ensuring accurate documentation, coordinating with internal teams (Delivery Experience & Service), performing vehicle handovers, addressing customer questions and concerns, and meeting delivery targets. You'll work closely with a team to deliver a seamless customer journey and resolve any issues to customer satisfaction. The role requires strong customer service, communication, problem-solving, and operational skills in a fast-paced environment. You'll be passionate about Tesla's mission and have the ability to manage multiple tasks and priorities effectively. Fluency in English and Czech is essential, along with a valid driver's license.

Must have:

Excellent customer service skills
Strong communication and problem-solving
Ability to manage multiple priorities
Detail-oriented and accurate
Fluent in English and Czech
Valid driver's license

Perks:

Career development
Further education opportunities
Competitive salary and benefits
Tesla shares or Cash Award
Health insurance
Employee discount

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

team-management

problem-solving

Job Details

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a smooth and exceptional experience when they receive their Tesla vehicle.

You're motivated, want to succeed, and be guided by Tesla's mission to accelerate the world's transition to sustainable energy. You'll be part of a larger sales and delivery team that works closely and flexibly together on all tasks.

We offer

Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)

Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything

Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy

Benefits: You can expect a competitive salary and benefits package in addition to Tesla shares or a CashAward, you have access to our Health insurance program and you can profit by our Employee discount

Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy

What You’ll Do

Delivery process: You take over the customer as soon as the order has been placed and guide them through the delivery proces
Detail-oriented: You accompany customers who have made their purchase without prior interaction with Tesla by ensuring that all required documents are completed correctly and on time
Customer advice and support: You will communicate regularly with customers to set the right expectations and inform them about the current status of delivery deadlines, as well as clarify customer questions and concerns regarding the delivery process and find solutions to any problems that arise
Plan and prepare: You will coordinate with other members of the Tesla team, including the Delivery Experience team and the service team, on a daily basis to ensure a seamless and exceptional customer journey
Completion and handover: Your daily priority is to perform vehicle handovers and ensure that all customers are happy with their delivery and that any issues are resolved to their satisfaction
Success-oriented: Meeting or exceeding delivery targets and key performance indicators should motivate you every day

What You’ll Bring

Tesla's mission: You are passionate about Tesla's mission and our products and have the desire to share this enthusiasm with others
Customer service: You have experience in dealing with customers, as well as excellent communication and social skills and the ability to build strong relationships
Adaptable: You have strong operational skills and the ability to manage multiple tasks and priorities in a fast-paced environment
Solution-oriented: You have good problem-solving skills and the ability to identify and solve potential problems before they arise
Motivation: You have attention to detail and a focus on accuracy
Language skills: You can communicate, read and write fluently in English and local language
Eligible: You have a valid driver's license