Field Services Technician
Job Summary
Job Description
As a Field Service Technician, you will provide on-site customer-facing hardware, software, and cabling technical support, installation, configuration, and problem resolution in various environments, including retail POS systems, hospitality systems, PC/network infrastructure, and end-user compute support. You will travel to customer locations, requiring a flexible schedule, including evenings and weekends. Responsibilities also include completing inventory, asset recording, and required paperwork. Other responsibilities include installing and configuring new hardware and software, maintaining systems, providing technical support, creating documentation, acting as a liaison, and potentially overnight stays.
Must have:
- Valid driver’s license
- Valid Vehicle Insurance
- Reliable Transportation
- Ability to lift 50 pounds
- Lift experience up to 19 feet
- Ability to travel up to 75%
Good to have:
- Digital Signage experience
- Apple iOS knowledge
- Server and Network rack and stack experience
- VOIP experience
Perks:
- Comprehensive Benefits package
- Medical, dental and vision coverage
- Life insurance
- Disability insurance
- 401(k) plan with matching provision
3 skills required
Job Details
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X @Zones, and LinkedIn and Facebook.
Position Overview:
As a Field Service Technician, you will provide on-site customer-facing hardware, software, and cabling technical support, installation, configuration, and problem resolution in the following industry environments:
- Retail Point-of-Sales (POS) systems in general merchandise, grocery and big box stores
- Hospitality full-service and Fast-Food restaurants to include POS, Kitchen Display, Order and Menu Board equipment
- PC/network/infrastructure environments to include CAT5/6 and Fiber Optics cabling
- End User Compute Desktop Support
You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule including some evenings and weekends is required.
What you’ll do as the Field Service Technician:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Install, configure and support new hardware and software infrastructure.
- Ensure that hardware and software systems are maintained.
- Provide technical support to users with very different levels of IT knowledge and competence.
- Create work instructions and installation documentation.
- Act as the liaison between the Zones team and the customer
- Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
- Will be responsible for own vehicle with mileage reimbursement.
- Provide own cell phone (monthly company reimbursement)
- Other duties as assigned.
What you will bring to the team:
- High School diploma or equivalent. Associate’s degree in IT preferred
- A minimum of 5 years’ experience (7+ years preferred) performing on-site services on Retail POS and Hospitality systems, PC and network systems, related peripherals, cabling, and common software programs and Operating Systems.
- CAT5/6 cabling, splicing, and testing experience
- Access Point experience
- Fiber Optic Cabling, splicing, and testing experience
- Punch down and Patching experience
- Monitor and camera maintenance
- Digital Signage experience desired
- Apple iOS knowledge
- Server and Network rack and stack and connectivity
- Familiarity with standard Windows O/S and Office suites.
- Ability to perform final configuration tasks on customer premises.
- VOIP experience
- Excellent customer service and communication skills.
- Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
Certifications:
- A+ certification
Must Have:
- Valid driver’s license
- Valid Vehicle Insurance
- Reliable Transportation
- Ability to lift 50 pounds
- Lift experience up to 19 feet (Certification is a bonus to have)
- Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)
Qualified candidates can expect an hourly pay range of $35.00 - $45.00.
#LI-JL1
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Zones participates in E-Verify. E-Verify is a system that compares information from an employee’s Form I-9 to federal records to confirm their eligibility to work in the United States.
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