Global Operations Manager

2 Weeks ago • All levels

Job Summary

Job Description

As a Global Operations Manager at AnyDesk, you will oversee and optimize daily operations of the commercial team. This involves managing Sales, Marketing, Finance, and Customer Experience operations. You will drive process improvements, analyze performance metrics, and collaborate with various departments to achieve business goals. The responsibilities include acting as a liaison, identifying and implementing process improvements, automating workflows, building process documentation, monitoring KPIs, and generating reports. You will present insights and recommendations to management to inform strategic decision-making.

Must have:

Exceptional communication skills, both written and verbal.
Degree in related field or relevant experience.
Strong analytical and organizational skills.
Proficiency in CRM and ERP systems, advanced Excel skills.
Excellent communication and interpersonal skills.
Ability to compile accurate and precise documentation for processes.
Excellent written and verbal communication skills in English are mandatory.

Good to have:

Knowledge of best practices, methodologies, and technologies in the business context.
Experience in AI-driven process automation.
Hands-on experience with a programming language for automation & data analysis.
Experience in building and maintaining process documentation.
Good problem-solving skills.
Confident personality with good technical comprehension.

Perks:

Centrally located office in Stuttgart
Flexible working hours and a hybrid working model
30 vacation days/year in a full-time position
Free drinks and weekly team lunch
Personal and professional development potentialities and room for creative ideas
An international team

12 skills required

12 skills required for this role

Add these skills to join the top 1% applicants for this job

python

sql

data-analytics

salesforce

excel

communication

market-research

agile-development

scalability

organisational-skills

performance-analysis

team-management

Job Details

About Us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology!

What we are looking for:

To help us on our mission, we are looking for an experienced and highly ambitious Global Operations Manager. As a Global Operations Manager at AnyDesk you will be responsible for overseeing and optimizing the daily operations of the commercial team to ensure efficient and effective business processes. This role involves managing Sales, Marketing, Finance and Customer Experience operations, driving process improvements, analyzing performance metrics, and collaborating with various departments to achieve strategic business goals.

Serve as a liaison between Sales, Marketing, Finance, Customer Experience and Business Systems teams
Identify and implement process improvements to enhance operational efficiency and effectiveness
Lead initiatives to automate and optimize workflows, reducing manual efforts and errors
Build and maintain comprehensive process documentation to ensure operational transparency and scalability
Monitor and analyze key performance indicators to identify trends, gaps, and opportunities for improvement
Generate regular reports on sales performance, customer feedback, and market trends
Present insights and recommendations to management to inform strategic decision-making

Basic Qualifications:

Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
Easy to work with
Sense of urgency
Degree in Business Administration/Informatics, Marketing, Communications, or related field or experience in a related field
Strong analytical and organizational skills with the ability to interpret complex data and generate actionable insights with attention to detail
Proficiency in using CRM and ERP systems, as well as advanced Excel skills
Excellent communication and interpersonal skills
Knowledge of Salesforce and / or HubSpot eco-systems is a plus
Ability to compile accurate and precise documentation for processes
Fast learner
Excellent written and verbal communication skills in English are mandatory, any other languages are a plus

Preferred Skills and Experience:

Knowledge of best practices, methodologies and technologies in the business and development context
Experience in AI-driven process automation
Hands-on experience with a programming language for automation & data analysis (e.g. Python or SQL)
Experience in building and maintaining process documentation
Good problem-solving skills and the ability to find optimal solutions in a global, standardized context
You work independently and communicate effectively and proactively with your team
Confident personality with good technical comprehension and a passion for learning and growth

What we offer:

Centrally located office in Stuttgart
Flexible working hours and a hybrid working model
30 vacation days/year in a full-time position
Free drinks and weekly team lunch
Personal and professional development potentialities and room for creative ideas
An international team

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Minh Anh Cao, Talent Acquisition Specialist.

AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.

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