Global Workplace Experience & Operations Manager

About the Team

At Postman, our mission is to empower developers and teams to build and use APIs faster. As we continue to scale globally, our Workplace Experience & Operations Manager team plays a crucial role in ensuring our office environments foster collaboration, innovation, and productivity. We are responsible for optimizing workplace operations, enhancing the employee experience, and ensuring our global offices evolve to support Postman’s rapid growth.

Postman’s global footprint includes major hubs in New York City, Boston, and Bangalore, with our headquarters in San Francisco and additional offices in Berkeley and Cupertino. This role will oversee all workplace operations across these locations and beyond, ensuring a seamless and exceptional experience for Postmanauts worldwide.

The Opportunity

As the Global Workplace Experience & Operations Manager, you will lead the strategic direction and execution of Postman’s global workplace strategy. Your work will focus on creating high-performing, engaging, and efficient office environments that align with Postman’s culture and business needs. In this high-impact leadership role, you will partner closely with senior leadership, cross-functional teams, and our distributed workforce to develop workplace strategies that enhance employee experience and optimize operational efficiency across all Postman offices.

What You'll Do

• Define and implement a global workplace strategy that aligns with Postman’s growth, enhances employee engagement, and optimizes space utilization across our hubs in San Francisco, New York City, Boston, and Bangalore.
• Lead and develop a global team of workplace operations professionals, fostering a culture of collaboration, accountability, and operational excellence.
• Oversee global office operations, ensuring consistency, quality, and efficiency across all locations while adapting to regional needs.
• Manage space planning and utilization efforts, leveraging data-driven insights to ensure efficient use of office space and future growth planning.
• Drive workplace innovation by piloting new tools, strategies, and processes to improve operational efficiency and enhance employee experiences.
• Develop and manage the global workplace budget, ensuring financial transparency and cost-effective solutions.
• Partner with cross-functional teams (HR, IT, Finance, Security, and Facilities) to ensure seamless workplace operations that support employee needs.
• Ensure compliance with health, safety, and environmental regulations across all global office locations.
• Lead sustainability initiatives focused on energy efficiency, waste reduction, and environmental impact across Postman’s offices.

About You

• 10+ years of experience in workplace operations, facilities management, or workplace experience leadership in a global hybrid work environment.
• Proven success leading and scaling global teams and managing large-scale office operations across multiple regions.
• Strong expertise in workplace strategy, space planning, and operational efficiency.
• Experience in a high-growth tech environment, ideally in a SaaS or developer tools company.
• Excellent financial acumen, with experience managing large budgets and driving cost efficiencies.
• Strong communication and leadership skills, with the ability to influence senior stakeholders and drive cross-functional collaboration.
• Passionate about creating a world-class workplace experience that aligns with Postman’s mission and values.

Nice to Have

• Experience in global expansion and office buildouts in multiple regions, for example, India and the USA.
• Background in change management and implementing workplace transformation initiatives.
• Knowledge of sustainability best practices in workplace operations.

This role reports to the Head of Global People Operations and is based in the greater San Francisco Bay area, and the reasonably estimated salary for this role ranges from  $190,000 to $245,000 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Noida, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.