The Opportunity
Postman is looking for a skilled Order Processing professional to join our growing team.
As a key member of the Order Processing team within Revenue Operations, you'll play a critical role in driving the company's future success. This position supports our revenue and cash flow objectives by managing the full order lifecycle—from review and booking to invoicing and accounts receivable.
Collaborating closely with sales, renewals, customers, deal operations, finance, and other internal teams, your focus will be on delivering prompt and accurate support to both the sales team and our customers. You’ll work to consistently meet or exceed established order processing targets.
Important Note:
This role requires working across different shifts between 6 AM and 11 PM IST on a rotational basis, with coverage required on holidays and occasional weekends.
Please include a cover letter with your application, highlighting your achievements in order processing and outlining the contributions you can bring to the team if hired.
What You'll Do
- Handle 50+ tickets per week across Zendesk, Salesforce, and JIRA, ensuring compliance with defined SLAs
- Review purchase orders, quotes, order forms, and MSAs to verify alignment with our order acceptance policy
- Validate opportunity and contract details, identifying and resolving any discrepancies
- Process purchase orders into sales and renewal orders within communicated SLAs
- Ensure all orders are invoiced and closed within the system by the specified fiscal deadlines
- Assist with completing vendor/supplier questionnaires and maintaining vendor/supplier portals
- Build strong relationships with internal teams and departments to manage information and resolve issues in a timely manner
- Providing holiday coverage and supporting month-end/quarter-end close cycles
About You
- 1-2 years of experience in sales order processing or order management
- Strong understanding of the quote-to-cash process, including purchase orders, order forms, and related documentation
- Prior customer support experience (both internal and external customers)
- Flexibility to work different shifts, including working on holidays and occasional weekend coverage
- Willingness to work additional hours, including weekends, as needed during month-end and quarter-end close cycles
- Strong attention to detail, particularly when handling financial and technical information
- Hands-on experience with Zendesk and Salesforce is a plus
- Experience working in a startup environment is a plus
