Head of Client Success

2 Months ago • All levels

Job Summary

Job Description

The Head of Client Success will lead client success and upselling for enterprise clients. Responsibilities include ensuring client satisfaction, demonstrating ROI, utilizing AI tools, and crafting financial performance metrics. The role involves working with a variety of industries, contributing to an early-stage startup, and working closely with the CEO. Safari AI offers an opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations.

Must have:

Track record of making enterprise clients happy.
Ability to demonstrate specific value created for clients.
Experience using and utilizing AI tools.
Fast technical learner, eager to learn new technologies.
Experience crafting and communicating ROI.
Willingness to serve clients in a variety of industries.
Early- to Mid-stage startup experience.
Excellent written and verbal communication skills.
Excited to work in the office daily.
Willingness to travel for client meetings and conferences.

Perks:

Opportunity to shape an early-stage AI startup.
Professional growth at a fast-growing startup.
Competitive salary and meaningful equity.
Unlimited vacation days.
Generous health benefits.
401k contributions enabled.

4 skills required

4 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

performance-analysis

logo-development

computer-vision

Job Details

About Safari AI

The Company's vision is to Automate Action of the leading companies in the physical economy, from Entertainment, QSR's, Retail and beyond. It's using computer vision AI to Measure, Alert and provide AI-generated Recommendations at the operations of leading companies such as Merlin/Legoland, 7-11, Tanger Outlets, Manhattan Mini Storage, Charlotte Hornets, Calgary Flames, and more. In the near future, Safari AI will use this data and to suggest how its clients can optimize its SOPs to generate more revenue and create more valuable guest and staff experiences.

Safari AI is seed-funded by leading venture capital investors and expects to raise its Series A in 2025.

Leadership & Culture

Safari AI is co-founded by Ali Vahabzadeh & Kaiwen Yuan, two leaders who have meaningful exits under their belts and have managed large, high-performing Go To Market and Engineering teams. The company is headquartered in NYC where the GTM team is based and works from the office five days a week, while Engineering is distributed between North America and Brazil.

About You And How You Succeed At Safari AI

You're excited about building a product and creating a market that hasn't been done before. You have a strong bias toward action when you are stuck but are not afraid to ask for help when you need to. You're high agency, and eager to test new ways of doing things, taking advantage of the freedom and culture an early stage startup can afford you. You're eager to lead the company's engagement with category leaders in a variety of industries, solving some of their biggest challenges.

About the Role
Up to now, Client Success and upselling existing clients has been performed by the CEO and others on the Go To Market team. Now that we have over a dozen enterprise clients and growing, Safari AI needs a dedicated leader to help these existing clients succeed and take full advantage of the platform. This first CS manager will operate out of the Company's Miami office and report to and work directly with the CEO. We welcome CS managers, Account managers, and top-tier management and transformation consultants to apply.

Requirements for the Role

Mandatory #1: Track record of making enterprise clients insanely happy by being the main point of contact in relationships
Mandatory #2: You can point to specific value created and show how you calculated ROI for clients
AI-first: We expect you to be currently be using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself'
Fast technical learner: eager to learn about new technologies
Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics
Proven ability and willingness to serve clients in a variety of industries, not just one vertical
Early- to Mid-stage startup experience, preferably in a "doer" role, not just management. Demonstrate to us that you're not relying on your company's logo to retain & upsell
Excellent written and verbal communication skills
Excited to work in the office daily with your teammates
Willingness to travel for client meetings and conferences

What Safari AI offers

An opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations
Professional growth at a fast-growing, venture-funded startup with proven founders
Competitive salary and meaningful equity for founding team leaders
Unlimited vacation days
Generous health benefits (Health, Vision, Dental)
401k contributions enabled

Why bet on Computer Vision and Safari AI?
1. Huge opportunity hiding in plain sight: leveraging already-installed cameras to automate and real-time action on operational data
2. Large chasm between customer knowledge and market availability, i.e. customers don't know what is available in the market...yet.
3. No clear industry leader in computer vision; everyone is small and unbranded (i.e. no Amazon or Google in the room to compete with)
4. Very modular, allowing Safari AI and its customers to invent whole new use cases on a regular basis
5. Developed the tech and data pipelines over three years and invested several million dollars and is now ready to scale
6. Already the market leader in enterprise CV by working with industry leaders with billions in revenue