Head of Operational Excellence and GPO

Role Purpose: This role is responsible for leading the Operational Excellence Delivery along with Global Process ownership for the Group. Key relationships with Group Leaders throughout D&A, Capital Markets, FTSE, Group Sales, Risk and Finance to deliver operational excellence to these teams. The role is responsible for delivery of financially viable business cases which transform the organisation performance and contribute to the achievement of the GSOs

Role Responsibilities

• Develop outline OE opportunities into full business cases for prioritisation and investment reviews

• Lead the OE team in the prioritisation, design, development and implementation of cross functional OE projects and programmes 

• Deliver outcomes aligned to our Group Strategic Objectives to improve customer experience, realise process efficiencies, reduce costs through the implementation of OE initiatives

• Identify opportunities for automation and digitisation and integrate these into the OE delivery 

• Manage the delivery of multiple, complex OE initiatives across businesses and functions utilising the full range of OE tools and techniques

• Operate as a change agent by identifying, communicating and delivering on key transformation initiatives.

• Acts as a partner with senior leadership aiming to develop operational excellence, process capability, continuous improvement and customer satisfaction 

• Support the development of LSEG executives, managers and employees as they seek to manage processes, data, and products.

• Teach, train, coach, and mentor employees who will drive OE implementations 

• Proactively support Global Process Owners (GPOs) in maturing the end-to-end ownership of key enterprise processes. Be recognised as CoE for GPOs and be the driving force behind delivering recognised value for LSEG. Line manage the Core OE delivery team and be responsible for developing the capability of the team in deploying OE tools and techniques across the business.

• Lead the process digitisation COEs like Process Mining, MSFT Power platform, Intelligent Automation, etc working in close partnership with the Engineering Teams ensure the right digital tools are leveraged and aligned with the strategy  
• Experience & expertise
  • Experience in Process Digitisation, setting up/expanding automation COEs in close partnership with Engineering

Expertise & Experience 

• Master Black Belt certification in Six Sigma.

• Held financial accountability for projects.

• Forward thinker with experience in automation, technology and the knowledge of operational excellence to drive these initiatives.

• Strong analytical skills with a quantitative background.

• Customer centric in delivering value.

• Able to educate senior levels of the organisation

• Change agent with the ability to influence and drive change in a regulated environment.

• Results driven, achieved through collaboration, teamwork and developing partnerships across multiple business units and lines.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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