HR Shared Services Coordinator

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. 

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.  

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. 

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 2 days of working from home per week. This role is based in the Cape Town Office. 

The HR Shared Services Coordinator is responsible for providing comprehensive administrative and operational support within the HR shared services function for all regions MRI operates in. This role focuses on ensuring efficient and effective delivery of HR services, maintaining accurate employee records, and supporting HR initiatives and projects. The Coordinator will work closely with global HR teams, employees, and managers to address inquiries and facilitate HR processes.

Key Responsibilities:

• HR Administration:
  • Process and maintain employee records, ensuring accuracy and compliance with company policies and legal requirements.
  • Manage HR data entry and updates in HRIS (Human Resources Information System).
  • Prepare and distribute HR-related documents, such as employment contracts, offer letters, and termination letters where required. Typically these will be prepared, sent and housed within our HRIS.
  • Assist with onboarding and offboarding processes, including new hire orientation and exit interviews.
• Employee Support:
  • Serve as a help desk/first point of contact for HR-related inquiries from employees and managers.
  • Manage global HR ticketing system/inbox, providing timely and accurate responses to HR queries and escalating issues as necessary.
  • Assist with employee benefits administration, including enrolment, changes, and inquiries.
  • Support employees with HRIS navigation and self-service functionalities.
• Compliance and Reporting:
  • Ensure compliance with country, federal, state, and local employment laws and regulations.
  • Maintain accurate and up-to-date records for audits and reporting purposes.
  • Generate and analyse HR reports and metrics to support HR initiatives and decision-making.
• Process Improvement:
  • Identify opportunities for improving HR processes and workflows.
  • Participate in HR projects and initiatives aimed at enhancing service delivery and employee experience.
  • Collaborate with HR teams to implement best practices and standard operating procedures.
• Communication and Coordination:
  • Coordinate HR communications and announcements to employees.
  • Assist in organising HR events, training sessions, and employee engagement activities for your region.
  • Work closely with HR colleagues to ensure consistency and alignment in HR practices and policies.

Qualifications:

• Skills and Competencies:
  • Strong understanding of HR principles, practices, and procedures.
  • Proficient in using HRIS and other HR-related software.
  • Excellent organisational and time management skills with the ability to handle multiple tasks and priorities.
  • Strong attention to detail and accuracy in data management.
  • Effective communication skills, both written and verbal.
  • Ability to handle sensitive and confidential information with discretion.
  • Strong customer service orientation and interpersonal skills.
  • Knowledge of employment laws and regulations.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.

• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 

• Have confidence in your health with our offered Medical Aid Scheme.  

• Invest in our competitive Personal Pension plan and help set you up for your future. 

• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  

• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes  

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.  

Amazing growth takes amazing employees. Are you up to the challenge? 

We know the confidence gap and  imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! 

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. 

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.