Implementation Lead
Job Summary
Job Description
The Implementation Lead will oversee the onboarding process of K-12 customers, ensuring successful product implementation, and managing post-launch technical needs. This role involves managing key accounts, providing technical support, and collaborating with Engineering and IT to deliver solutions. Responsibilities include developing processes, improving implementation metrics, project managing the customer journey, and aligning with Product and Engineering teams. The ideal candidate is detail-driven, collaborative, and passionate about education, with 8+ years of experience in customer implementation or related fields.
Must have:
- 8+ years of experience in customer implementation or product management
- Experience collaborating with teams.
- Proficient in CRM software, Excel, and data analysis tools.
- Strong knowledge of learning management systems (LMS).
- Expertise in rostering tools, including Clever and ClassLink.
- Excellent organizational and project management skills.
Perks:
- 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
- A 401(k) program with employer match
- 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year
6 skills required
Job Details
Company Overview:
Age of Learning® is the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company’s research-based curriculum, developed by education experts, includes the award-winning programs ABCmouse.com® Early Learning Academy and Adventure Academy™, as well as the adaptive, personalized school solutions, My Math Academy®, My Reading Academy®, and My Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com.
Summary:
Age of Learning is seeking to add an Implementation Lead, to help us as we expand our global reach and increase the educational impact of our programs. As a leader on the Customer Success team this individual will oversee the initial post-sale onboarding process of our K-12 customers to ensure a successful product implementation and oversee post-launch technical needs to improve adoption and usage. We are seeking a passionate, highly detail-driven, self-motivated and collaborative individual who can navigate the technical and relationship-driven aspects of customer onboarding and support.
Responsibilities:
- Oversee and manage key accounts with a focus on technical support and implementation
- Serve as the primary stakeholder for technical escalations, collaborating cross-functionally with Engineering and IT to deliver timely, effective solutions
- Develop, optimize, and implement playbooks and processes for post-launch implementation and technical support
- Drive initiatives to improve implementation metrics such as time-to-launch, time-to-value, and customer satisfaction
- Project manage the full customer journey, aligning people, processes, and systems for successful product delivery
- Partner with Product and Engineering teams to align technical enhancements with evolving customer needs
Required Qualifications:
- 8+ years of experience in customer implementation, customer success, or product management; ideally within EdTech or K–12 technology
- Proven experience collaborating with teams
- Skilled at collaborating with sales and product teams to drive successful implementation of Age of Learning solutions
- Proficient in CRM software, Excel, and data analysis tools
- Strong knowledge of learning management systems (LMS) and other educational technology platforms
- Expertise in rostering tools, including Clever and ClassLink
- Excellent organizational and project management skills, with the ability to handle multiple initiatives simultaneously
- Strong analytical and problem-solving skills, with a proactive approach to issue resolution
- Comfortable working in a fast-paced, dynamic startup environment
- Passionate about education and improving learning outcomes
- Willingness to travel up to 30% for customer meetings and industry events
- Bachelor’s degree in Education, Business, or a related field, or equivalent experience
Total Compensation:
The estimated salary range for a new hire in this position is $120,000 USD to $140,000 USD. Salary may vary depending on job-related factors, including knowledge, skills, experience, and location.
Age of Learning currently provides:
• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
• A 401(k) program with employer match
• 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year
• Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
Security Advisory
At Age of Learning, we prioritize a safe recruitment process. Communication will come solely from official Age of Learning email addresses, @aofl.com, or our verified LinkedIn Recruiter accounts — be cautious of deviations. We will never request sensitive personal information during the early application stages. Interviews are conducted via phone, in person, or Zoom — never through messaging apps. Job offers are communicated verbally and followed by written documentation via Docusign. Any requests for personal information will occur through secure channels only.
An Equal Opportunity Employer
Age of Learning, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender expression, age, physical or mental disability, medical condition, pregnancy, veteran or military status, marital status, sexual orientation, gender identity, domestic partner status, genetic information, or any other legally-recognized protected basis under federal, state, or local laws, regulations, or ordinances. Age of Learning, Inc. (the “Company”) will consider qualified applicants with criminal histories pursuant to EEOC requirements and state applicable laws, e.g. New York City Fair Chance Act.
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