Implementation Lead
Job Summary
Job Description
- 8+ years of experience in customer implementation or product management
- Experience collaborating with teams.
- Proficient in CRM software, Excel, and data analysis tools.
- Strong knowledge of learning management systems (LMS).
- Expertise in rostering tools, including Clever and ClassLink.
- Excellent organizational and project management skills.
- 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
- A 401(k) program with employer match
- 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year
6 skills required
Job Details
Responsibilities:
- Oversee and manage key accounts with a focus on technical support and implementation
- Serve as the primary stakeholder for technical escalations, collaborating cross-functionally with Engineering and IT to deliver timely, effective solutions
- Develop, optimize, and implement playbooks and processes for post-launch implementation and technical support
- Drive initiatives to improve implementation metrics such as time-to-launch, time-to-value, and customer satisfaction
- Project manage the full customer journey, aligning people, processes, and systems for successful product delivery
- Partner with Product and Engineering teams to align technical enhancements with evolving customer needs
Required Qualifications:
- 8+ years of experience in customer implementation, customer success, or product management; ideally within EdTech or K–12 technology
- Proven experience collaborating with teams
- Skilled at collaborating with sales and product teams to drive successful implementation of Age of Learning solutions
- Proficient in CRM software, Excel, and data analysis tools
- Strong knowledge of learning management systems (LMS) and other educational technology platforms
- Expertise in rostering tools, including Clever and ClassLink
- Excellent organizational and project management skills, with the ability to handle multiple initiatives simultaneously
- Strong analytical and problem-solving skills, with a proactive approach to issue resolution
- Comfortable working in a fast-paced, dynamic startup environment
- Passionate about education and improving learning outcomes
- Willingness to travel up to 30% for customer meetings and industry events
- Bachelor’s degree in Education, Business, or a related field, or equivalent experience
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About The Company
Age of Learning® is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning. Our research-based digital education programs have proven efficacy in increasing children’s learning gains, and our curriculum is developed by an experienced team of education experts. Age of Learning’s flagship product, ABCmouse.com® Early Learning Academy, is an award-winning comprehensive curriculum for children. Adventure Academy™, a massively multiplayer online game (MMO), provides elementary-and middle-school-age learners the opportunity to build critical knowledge in language, arts, math, science, social studies, and more in a fun and safe virtual world. The company’s School Solutions Programs include My Math Academy® , an adaptive, personalized program that helps students master foundational math concepts, and My Reading Academy™, which helps young learners become fluent readers and build a foundation for reading comprehension and literacy. With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com.
We are committed to helping all children succeed. Through the Age of Learning Foundation, we make our research-proven educational products available at no cost to millions of children in need through schools, libraries, Head Start programs, community centers, and other governmental and non-governmental organizations. Our work has served communities on 5 continents and continues to grow today
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