Implementation Manager

The Implementation team is dedicated to ensuring our users are getting the most out of Vimeo’s Enterprise offerings by providing a seamless onboarding experience across platforms. In this role, you will work alongside the Vimeo team based in London and NYC to drive onboarding and ongoing client-specific projects.

As an Implementation Manager, you will be responsible for reviewing and understanding our enterprise client’s use cases and be responsible for tracking, prioritizing, and executing onboarding objectives. The Implementation Manager works cross-functionally with our clients in collaboration with the Customer Success team to ensure the successful completion and implementation of onboarding initiatives in a timely manner. This includes ensuring clients have a deep understanding of our enterprise platforms and their implementation of it. This role will combine your passions of organized problem-solving, tinkering with platforms, and working closely with enterprise-level clients. 

What you’ll do:

• Own the technical onboarding and implementation of Vimeo Enterprise
• Work with our Operations team to constantly improve and iterate on the onboarding process
• Manage challenging client situations with solutions-oriented handling and effective internal escalation processes to make visible to stakeholders and leadership
• Manage a high volume of project schedules and requirements, identify possible issues and clearly communicate them to project stakeholders
• Develop trusted partnerships with internal stakeholders by collaborating and delivering on common goals
• Serve as expert in the cultural business and technical practices of the region, relaying use case trends common product applications across offices 
• Ability to serve as the technical expert for our Enterprise customers, particularly as it relates to basic front-end customizations, working with App Platforms, and live streaming workflows

Skills and knowledge you should possess:

• 2+ years project/program management, enterprise technical support or account/customer success management background, involving the ability to manage many clients at once preferably in a Software-as-a-Service (SaaS) company
• Fluency in Japanese and English
• Ability to quickly understand and explain technical concepts and business interdependencies
• Experience working closely with Enterprise-level clients
• A problem solving work style that is collaborative, positive and consultative
• Self-starter with the ability to work autonomously while communicating effectively with stakeholders across offices
• Experience with live streaming infrastructure
• Basic experience or interest in learning basic CSS and Javascript

Bonus points (nice skills to have, but not needed): 

• Experience at a scaling SaaS company
• Video familiarity.
• Experience working with a team that spans across time zones

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