Account Manager II

Vimeo is seeking a driven Account Manager to cultivate and expand relationships within our Vimeo Streaming product line. In this role, you'll be responsible for growing and retaining our existing enterprise accounts by understanding client needs and identifying strategic opportunities. We’re looking for someone who is resourceful, energetic, and adept at creative problem-solving. If you approach challenges with empathy, genuinely care about client success, and consistently strive for excellence, we encourage you to apply.

What you'll do: 

• Manage a portfolio of existing clients utilizing Vimeo Streaming's enterprise product, with a focus on retention and expansion
• Serve as a client advocate, effectively translating client needs into actionable feedback for product and support teams
• Become a product expert and strategic advisor, guiding clients on how to best leverage our technology for business growth
• Understand and anticipate clients’ business needs to drive the success of key accounts
• Facilitate quarterly business reviews and ongoing client engagement across your accounts
• Negotiate contract renewals and expansion opportunities
• Proactively manage a pipeline of renewal and expansion opportunities to achieve monthly and quarterly revenue objectives
• Confidently convey Vimeo’s value proposition through direct client engagement and by leveraging relevant communication tools
• Assist in collecting client feedback, defining processes, and identifying best practices to enhance the customer experience

Experience we’re looking for: 

• 3+ years of experience in a customer-facing role within the SaaS industry
• Demonstrated passion for and understanding of the unique challenges and opportunities faced by video creators and entrepreneurs
• Proven track record of expanding existing client accounts
• Excellent organizational skills and the ability to manage multiple projects while collaborating effectively with internal stakeholders
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and other relevant sales tools
• Consistent track record of exceeding sales quotas

Bonus points for: 

• Experience in Online Video Platforms (OVPs), OTT streaming, and live streaming technologies
• Familiarity with mobile and Connected TV app platforms (e.g., Apple, Google, Amazon, Roku)
• Proven success managing an Annual Recurring Revenue (ARR) book of business exceeding $2MM

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles:    $75,000 - $103,500
• All other US cities outside above metro areas:    $67,500 - $93,150

This role also includes on-target commissions in addition to base salary.

At Vimeo, we strive to hire and nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment, and location.  Base salary is just one component of Vimeo's total rewards philosophy.

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs. 

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.

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