Insurance Commercial Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍London (UK) | 💰 salary dependent on experience + stock options & Benefits | Hear from the team ✨

⭐️ The Insurance Team

We’re building insurance that actually works for people – no jargon, no faff, no feeling like you’re being caught out. Our mission is to offer simple, reliable and delightful insurance products that meet real-life needs, backed by great underwriting and claims partners to power seamless internal operations and exceptional customer experiences. We recently launched our first product line, Home insurance, with plans to expand across multiple insurance categories over the coming years. We're a small, focused team with ambitious growth targets and a chance to build something special from the ground up.

We’re looking for a commercially sharp operator to help drive the success of Monzo’s insurance products. You’ll manage key partner relationships, challenge pricing and underwriting decisions, and play a central role in launching and evolving new products. It’s a rare opportunity to join early, shape how we work with our insurance partners, and help us build the pricing and underwriting expertise we’ll need as we scale. 

Reporting into our Head of Insurance, you'll work as part of our multidisciplinary insurance team, while collaborating closely with the wider business. This is a foundational role with significant growth potential, board-level visibility, and a chance to shape a key part of Monzo's future.

🔑 You’ll play a key role by…

• Managing our insurance partner relationships day-to-day — including tracking performance, delivery timelines, running RFPs, and holding partners accountable
• Leading monthly pricing and underwriting reviews, challenging assumptions, and making sure our insurance products stay fair, competitive and commercially sound
• Contributing technical input into the design of new insurance products — including pricing models, cover design and underwriting criteria
• Analysing performance data to identify optimisation opportunities and drive improvements
• Developing our internal pricing and underwriting frameworks, with a view to growing Monzo’s in-house capability over time
• Supporting commercial negotiations with insurance partners — ensuring we secure strong terms and long-term value
• Contributing to commercial planning and financial modelling — helping forecast performance and inform strategic decisions across the insurance business
• Collaborating with Product, Engineering and Data to make sure insurance performance is embedded into how we build

🤩 We’d love to hear from you if…

• You have strong commercial and partner management experience — ideally in insurance or another regulated sector
• You bring experience in insurance pricing, underwriting or insurance product management 
• You can engage credibly in pricing and underwriting conversations, and are comfortable reviewing technical insurance documentation or models
• You have a track record of managing complex partnerships and influencing stakeholders to drive commercial outcomes
• You’re confident in both internal and external representation — from negotiating with partners to aligning senior stakeholders
• You can simplify complex technical concepts for different audiences, from engineers to executives
• You’re excited about building something innovative in a fast-paced environment where you balance immediate needs with long-term vision

Nice to have (but not essential):

• Experience in establishing pricing and underwriting functions from scratch
• Knowledge of digital-first insurance propositions or insurtech models
• Background in MGA or delegated authority structures
• Understanding of the UK regulatory landscape for insurance distribution
• Direct experience in Home insurance — our first product line 

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰salary dependent on experience ➕share options

📍This role is hybrid working based in our London office

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

Our interview process involves several stages designed to understand your technical expertise, commercial thinking, and approach to partnership management:

1. 30 minute call with the Recruiter
2. 30 minute call with the Hiring Manager
3. 2 hours of interviews covering commercial thinking, technical insurance skills, and your approach to partnership management
4. 30 minute call with one of the leadership team

This process should take around 4-5 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

#LI-OS1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊