Intake Coordinator

What You’ll Do 

• In an efficient manner receive, enter advocacy cases from members/providers/clients and educate on RBP plan and guidance with Zelis case submission process.  

• Respond to email correspondence inquiries from internal and external partners within an established timeframe utilizing current reference materials and available resources  

• Identify members/providers/clients needs, clarify information, thoroughly research every issue, and provide solutions and/or alternatives  

• Maintain confidentiality and adhere to HIPAA requirements  

• Utilize software, databases, scripts and tools appropriately  

• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position  

• Special projects as assigned by the leadership team.  

• Miscellaneous office duties as assigned.   

• Back-up to other positions as assigned by the leadership team. 

What You’ll Bring to Zelis 

• High School diploma or equivalent. 

• Higher degree of education or vocational/technical school in health care industry preferred but not required 

• Minimum of 1 to 2 years Health Insurance Industry experience in patient concierge, customer service, intake. 

• Excellent verbal, written and customer service skills    

• Solid computer, grammar, and multi-tasking skills 

• Strong attention to detail, time management and decision-making skills  

• Ability to navigate various computer systems - this role requires technical aptitude and the ability to navigate through multiple applications in a dual screen environment  

• Problem solving skills, Adaptability and accountability   

• Exceptional customer service skills and data entry accuracy   

• Ability to multitask, set priorities and manage time effectively   

• Must be proficient with office programs Windows, Excel, and the MS Office suite in general   

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. 

Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. 

Disclaimer 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.