Administrator, Customer Service
Job Summary
Job Description
The role involves implementing customer service order processing through ticket ordering and preparing daily/monthly usage revenue reports for the management team. You will also prepare monthly usage statements and customer service reports, support daily customer service operations, and provide sales administration support to the service team. Backup support for the CS Officer and Service Administrator is required, along with assistance for ad-hoc projects and events. The company, Dun & Bradstreet, focuses on data analysis to create a better future, fostering a culture of excellence, innovation, and growth.
Must have:
- 1-3 years of customer service experience
- Customer-oriented and result-oriented
- Strong drive to win
- Ability to work independently
- Good communication and interpersonal skills
- Proficient in MS Office (Outlook, Word, PowerPoint, Excel)
- Good command of written and spoken English and Chinese
Good to have:
- Experience in multinational companies
- Experience in banking/finance field
- Knowledge of Salesforce
- Knowledge of Mandarin
4 skills required
Job Details
为什么选择在邓白氏工作
邓白氏解析数据的力量，创造更美好的未来。每一天，我们都在探索新的方式以持续推动追求卓越的文化，加速创新和成长。全球6000多名员工都对自己的工作充满热情。我们致力于协助客户将未知转化为信心，将风险转化为机遇，将潜力转化为增长。我们始终欢迎敢于梦想且多元化的人才。快来加入我们吧！
Job Responsibility
Implement of CS order processing – ticket ordering
prepare and manage daily / monthly usage revenue report to management team
prepare monthly usage statement & CS report
Support CS daily operations & Sales Admin support to service team
Back up support to CS Officer and Service administrator
Assist with Ad-hoc project / event
Requirement
University graduate with 1-3 years working experience in customer service . Fresh graduated is also welcome
Experience in multinational companies , banking/finance field is preferable
Customer-oriented and result oriented with strong drive to win
working independence
pleasant , good communication , good team spirit and interpersonal skills
good command in written and spoken English and Chinese, knowledge of Mandarina is an advantage
Proficient in MS Office ( Outlook, Word, PowerPoint, Excel , SFDC)
Knowledge in salesforce is an advantage
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