Customer Success Manager

Position Overview

Do you have a customer first mindset and passion for building lasting relationships?  Do you thrive on change?

If this sounds like you, we are looking for a Customer Success Manager based in Barcelona to help Autodesk’s customers with Enterprise Business Agreements (EBA) drive long-term success by executing an array of services to accelerate customer business goals and drive adoption.

This is an exciting opportunity to make a meaningful impact on our customers, and Autodesk’s, success.

Real Customer Success is built on emphathy and trust. The foundation of our culture is Customer First! 

Acting as the single point of contact for Autodesk and key customer stakeholders  within EBA accounts, the CSM drives post-sale account management and customer relationship development while ensuring proper onboardings and coordinating support to maximize a customer’s return on investment in Autodesk solutions.

Responsibilities

• Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
• Establishes measurable criteria for success and assists in building organizational alignment
• Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
• Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
• Build trusted relationships as a trusted advisor and become a valued advisor by shring insights and listening deeply to customer needs
• Creates and coordinates account documentation including reports, proposals, business assessments, and recommendations
• Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO)
• Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, Business Strategy & Marketing, Product Development Group)

Minimum Qualifications

• 3+ years in leading customer-facing organizations
• Strong empathy for customers, collaborative mindset and drive to grow
• You want to help and serve our customers: They win, so you win
• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• Ability to manage influence through persuasion, negotiation, and consensus building
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including analytical and process-oriented mindset
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills
• Business fluency in German and English

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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