Customer Success Manager
Job Summary
Job Description
- Customer Empathy and Customer mindset
- Strategic mindset and time management skills
- Ability to collaborate across multiple partners
- Demonstrated ability to lead and uncover customer challenges
- Fluent in English and Dutch
- 4+ years Customer Success/Account Management experience
- SDFC proficiency
4 skills required
Job Details
Job Requisition ID #
Position Overview
The Customer Success Manager is a role focused on effecting change in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The focus of this role will be to engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers. You will report to Manager, Customer Success Midmarket.
Responsibilities
Assist customers by providing guidance and resources directly to help onboard new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their goals
Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to lead customer success motions
Participate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to achieve success planning activities, engagement strategies, and establish business outcome agreement
Monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams
Co-Create Success Plans for select customers based on Business Outcome agreement, pre-sales implementation planning activities, and Account Planning processes
Engage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers
While engaging throughout the lifecycle, identify opportunities for expanding the business relationship and support the sales team to pursue expansion opportunities
Minimum Qualifications
You have Customer Empathy & Customer mindset
Strategic mindset and time management skills
You can collaborate across multiple partners
You have demonstrated ability to lead, discover, and uncover the customer's challenges
You are fluent languages spoken and written: English & Dutch
Preferred Qualifications
4+ years Customer Success/Account Management experience- SDFC proficiency
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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