Customer Success Manager

7 Minutes ago • All levels

Job Summary

Job Description

The Customer Success Manager will focus on improving the "Onboard" and "Use" stages for Midmarket indirect and direct customers using Autodesk solutions. This involves proactive customer engagement through nurturing, planning, data-driven actions, and responding to customer-initiated triggers. The role requires collaborating with sales, partners, and support teams to guide customers, identify at-risk accounts, and develop success plans. Responsibilities include monitoring customer usage, identifying expansion opportunities, and engaging with various levels within customer organizations. This role requires strategic thinking, time management, and the ability to lead and uncover customer challenges. The candidate should be fluent in English and Dutch.
Must have:
  • Customer Empathy and Customer mindset
  • Strategic mindset and time management skills
  • Ability to collaborate across multiple partners
  • Demonstrated ability to lead and uncover customer challenges
  • Fluent in English and Dutch
Good to have:
  • 4+ years Customer Success/Account Management experience
  • SDFC proficiency

Job Details

Job Requisition ID #

25WD88814

Position Overview

The Customer Success Manager is a role focused on effecting change in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The focus of this role will be to engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers. You will report to Manager, Customer Success Midmarket. 

Responsibilities 

  • Assist customers by providing guidance and resources directly to help onboard new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their goals 

  • Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to lead customer success motions 

  • Participate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to achieve success planning activities, engagement strategies, and establish business outcome agreement 

  • Monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams 

  • Co-Create Success Plans for select customers based on Business Outcome agreement, pre-sales implementation planning activities, and Account Planning processes 

  • Engage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers 

  • While engaging throughout the lifecycle, identify opportunities for expanding the business relationship and support the sales team to pursue expansion opportunities 

Minimum Qualifications 

  • You have Customer Empathy & Customer mindset 

  • Strategic mindset and time management skills 

  • You can collaborate across multiple partners 

  • You have demonstrated ability to lead, discover, and uncover the customer's challenges 

  • You are fluent languages spoken and written: English  & Dutch

Preferred Qualifications 

  • 4+ years Customer Success/Account Management experience- SDFC proficiency 

 

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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About The Company

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.

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