This is a permanent work-from-home opportunity for a Customer Support Representative/Application Support Analyst. The role involves providing front-line support for software applications via email or web form, documenting customer requests, educating customers on product value, and building rapport to ensure high customer satisfaction. Responsibilities include investigating issues, escalating bugs, collaborating with team members, and providing updates on outstanding issues. The ideal candidate will have strong organizational, analytical, and interpersonal skills, be self-disciplined and resourceful, and possess excellent written and verbal communication in English. Experience in application support or client-facing roles is required, along with a strong understanding of Microsoft applications, particularly Excel. Familiarity with CRM systems like Salesforce and tools like Jira and Microsoft Teams is a plus.