Senior Lead Engineer - IT
Job Summary
Job Description
Guardian Life is seeking a seasoned Senior ServiceNow Developer / Consultant with over 10 years of experience to design, develop, and implement scalable and secure ServiceNow solutions. The role involves leading development across ITSM, ITOM, HRSD, Finance Operations, and GRC modules, architecting workflows, customizing applications, and integrating with external systems. The ideal candidate will collaborate with stakeholders, provide technical leadership, and ensure compliance with security standards.
Must have:
- Lead design and development of ServiceNow solutions across ITSM, ITOM, HRSD, Finance, GRC modules.
- Architect and implement workflows, business rules, UI policies, and integrations using ServiceNow best practices.
- Customize and configure ServiceNow applications using JavaScript, Glide APIs, Flow Designer, and IntegrationHub.
- Develop and maintain integrations with external systems using REST/SOAP APIs.
- 10+ years of hands-on experience in ServiceNow development and consulting.
- Strong expertise in ITSM, ITOM, HRSD, Finance Operations, and GRC modules.
- Proficient in JavaScript, GlideScript, HTML, CSS, and AngularJS.
- Experience with ServiceNow integrations using REST/SOAP APIs.
- ServiceNow Certified System Administrator.
- ServiceNow Certified Implementation Specialist in relevant modules.
- Experience working in Agile/Scrum environments.
Good to have:
- ServiceNow Certified Application Developer.
- Experience with App Engine Studio and custom application development.
- Exposure to DevOps tools and CI/CD pipelines.
- Familiarity with ITIL, COBIT, and other governance frameworks.
Perks:
- Competitive compensation and performance incentives.
- Flexible work arrangements.
- Certification and training support.
- Collaborative and inclusive work culture.
10 skills required
Job Details
We are looking for a seasoned Senior ServiceNow Developer / Consultant with over 10 years of experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will have deep expertise across multiple ServiceNow modules including ITSM, ITOM, HRSD, Finance Operations, and GRC, and will play a key role in delivering scalable and secure enterprise solutions.
Key Responsibilities:
- Lead the design and development of ServiceNow solutions across ITSM, ITOM, HRSD, Finance, and GRC modules.
- Architect and implement workflows, business rules, UI policies, and integrations using ServiceNow best practices.
- Customize and configure ServiceNow applications using JavaScript, Glide APIs, Flow Designer, and IntegrationHub.
- Develop and maintain integrations with external systems using REST/SOAP APIs.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Provide technical leadership and mentorship to junior developers.
- Conduct code reviews, unit testing, and maintain technical documentation.
- Ensure compliance with security and governance standards across all ServiceNow implementations.
- Stay current with ServiceNow platform updates and new features.
Required Skills & Qualifications:
- 10+ years of hands-on experience in ServiceNow development and consulting.
- Strong expertise in:
- ITSM (Incident, Problem, Change, Request Management)
- ITOM (Discovery, Event Management, Service Mapping)
- HRSD (Employee Center, Lifecycle Events)
- Finance Operations (Procurement, Budgeting workflows)
- GRC (Policy and Compliance, Risk Management, Audit)
- Proficient in JavaScript, GlideScript, HTML, CSS, and AngularJS.
- Experience with ServiceNow integrations using REST/SOAP APIs.
- ServiceNow Certified System Administrator and Certified Implementation Specialist in relevant modules.
- Excellent problem-solving and communication skills.
- Experience working in Agile/Scrum environments.
Preferred Qualifications:
- ServiceNow Certified Application Developer.
- Experience with App Engine Studio and custom application development.
- Exposure to DevOps tools and CI/CD pipelines.
- Familiarity with ITIL, COBIT, and other governance frameworks.
Benefits:
- Competitive compensation and performance incentives.
- Flexible work arrangements.
- Certification and training support.
- Collaborative and inclusive work culture.
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About The Company
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM.
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