IT Support Engineer

Evolution is a world-leading innovator in product development and advanced IT solutions for online casinos. We are a multinational B2B product and service provider with an extensive track record of number 1s. We are leading the industry with pioneering technical solutions and pushing the limits of what has been done in terms of online user experience.

Our teams create our product concepts, develop the software, integrate the product with the operators’ interface, and deliver both the technical solutions and the people required for the operators to offer online slots and live casino 24/7/365. We also build our studios and operate live casino tables around the world.

Founded in 2006, we’ve grown to a company with presence in around 40 countries and a diverse group of 20,000 people guided by our values: ALIVE, do RIGHT, and work TOGETHER. Our success is largely down to the creativity, quality and commitment of our people and we are always looking to expand our talented teams.

Evolution AB (publ) is listed on Nasdaq Nordic with a market capitalisation of over EUR 17B.

The role entails providing first and second-line IT support, including installing, configuring, and troubleshooting various devices and managing user accounts across systems. Responsibilities also include physical network tasks, server and network equipment maintenance, inventory management, and continuous development of the local IT infrastructure.First/Second line IT support for company internal users and contractors.

• Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
• Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
• Managing user device environment using user device management tools.
• Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
• Physical network related tasks (patching, device installation, ports assignment).
• Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
• Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
• Working closely with the facility and security teams to resolve security issues.
• Constant development and improvements of local IT infrastructure.
• Providing IT assets management according to internal procedures;
• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
• Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
• Provisioning system updates and deployments according to respective internal procedures;
• User request fulfilment according to established SLAs.
• Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
• Logistics, manage inventory and equipment between locations.
   

• Secondary (higher, special etc.) education.
• Good fluent written and spoken English.
• Good communication and presentation skills
• Ability to create structured documentation
• Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
• Fundamental IT skills – hardware, OS, applications, networking, security.
• Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
• At least 2 year experience in supporting user IT devices hardware and software.
• Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
• Fundamental knowledge of IT procedures and security principles.
• Certifications on IT systems administration/support preferred.
• Enterprise employment experience preferred.

If you are interested, please apply and you Need to submit your portfolio!

For more information please visit our careers page:  www.evolutiongamingcareers.com

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