As an ITIL Manager at ShyftLabs, you will be responsible for designing, planning, and implementing IT solutions for WebSphere Commerce Server (WCS) within a Java/J2EE environment. You will lead planning exercises, manage project scope, time, and quality. You will also facilitate client meetings, translate business requirements into system requirements, and prepare technical documentation. Strong communication skills are required to interact with different staff levels and communicate risk assessments. You will need to have a strong design and implementation experience in WebSphere Commerce v7.0 and v8.0, create blueprint designs, and have strong understanding of WCS architecture.