Key Account Manager

Job Title

Job Description

Healthy lifestyles start with you. Working in Philips Personal Health is all about empowering people to live happy, healthy lifestyles. We leverage deep insights to create personalised and sustainable solutions in oral healthcare, mother and childcare, grooming, beauty, and consumer health categories that are loved by consumers worldwide. The work you do with us will help people and their families around the world take better control of their health and well-being, for today and tomorrow.

Your Role:

We currently have an exciting opportunity for a Key Account Manager – Pharmacy to join our Personal Health team based in Melbourne. As the Key Account Manager, you are responsible for developing and executing strategic account plans for complex strategic accounts across pharmacy and specialty retailers while driving significant sales growth, profitability and customer loyalty.

You are responsible to:

• Cultivate, maintain and improve senior-level relationships with customer stakeholders, acting as a trusted advisor and ensuring alignment with their strategic objectives to foster mutually beneficial partnerships.
• Lead the development and implementation of innovative, bespoke solutions for customers, coordinating with global and local cross-functional teams to meet diverse and complex needs, enhancing customer satisfaction.
• Conduct in-depth market intelligence and competitive analysis, identifying macro trends, opportunities, and risks to inform high-level strategic planning and decision-making for business growth.
• Spearhead the formulation and execution of advanced, multi-year commercial strategies, including high-impact distribution and promotional activities that drive market leadership and sales excellence.
• Participate in critical, high-value customer negotiations, securing strategic agreements that drive mutual value creation and align with long-term business goals for sustained growth.
• Deliver compelling presentations to senior level audiences, articulating complex value propositions and solutions driving customer buy-in.
• Monitors, evaluates, and continuously improves sales performance metrics, leveraging data-driven insights to optimize customer engagement, satisfaction, and overall business outcomes.
• Lead transformational improvement projects that enhance operational efficiency, customer satisfaction, and overall business performance.

You're the right fit if:

• Ideally you will hold a completed degree (Commerce / Business / Marketing) and come with experience in a similar brand or role from either Pharmacy, specialty consumer, FMCG or healthcare domain.
• Proven experience in driving business growth through strategic sales forecasting, developing proposals, and implementing effective sales strategies.
• Expertise in conducting market research, analysing data, and utilizing commercial insights to inform strategic business decisions.
• Strong background in managing accounts and customer relationships, employing CRM systems, and developing tailored strategies to enhance client satisfaction.
• Demonstrated ability in monitoring KPIs, engaging in continuous improvement initiatives, and managing stakeholder relationships to achieve optimal business outcomes.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.