L1 Cloud Associate

1 Week ago • All levels • DevOps

Job Summary

Job Description

This part-time, on-call L1 Cloud Associate position requires 24/7 availability for incident management within Revolgy's Managed Service Operations (MSO). Responsibilities include responding to alerts, gathering incident data, triaging issues, escalating complex problems, providing updates, and logging activities. The role demands proficiency in AWS fundamentals (EC2, S3, IAM), monitoring tools (PagerDuty, Grafana, CloudWatch), and Kubernetes. Strong troubleshooting and communication skills are essential. This is a contractor position requiring appropriate legal setup to invoice for services. Compensation is $5/hour on-call and $15/hour for actual work.
Must have:
  • AWS fundamentals (EC2, S3, IAM)
  • Monitoring tools (PagerDuty, Grafana, CloudWatch)
  • Kubernetes experience
  • Incident management & troubleshooting
  • Strong communication skills
Perks:
  • Hands-on cloud experience
  • Collaborative team environment
  • Continuous learning opportunities
  • Exposure to diverse infrastructures
  • Professional development

Job Details

Are you an IT enthusiast looking for a flexible, part-time opportunity that fits around your schedule? Our team is seeking an L1 Cloud Associate to help provide 24/7 coverage for incident management as part of our flagship Managed Service Operations (MSO). 

This role is ideal for anyone looking to take on an additional challenge alongside their main responsibilities, while also providing opportunities to grow your cloud skills with variety and hands-on experience. Please note, this position is not intended as a full-time job.

Location:
We are seeking a remote team member to work shifts between 9 AM - 5 PM Central Standard Time (CST). This position is open to candidates worldwide.

Contract Type: This position requires contractor status. You must have the appropriate legal setup (e.g., a business license or equivalent) that allows you to invoice us for your services.

Compensation: $5 for stand-by (on-call) and $15 for actual work on ticket resolution (on-responsibility) per hour of work.

 

What Will You Do? 

  • Remain ready and available to respond to phone calls, alerts, and customer requests during assigned shifts.
  • Maintain service-level agreements (SLAs) by swiftly acknowledging alerts and gathering initial incident data.
  • Triage and prioritize incidents based on severity.
  • Escalate complex issues to the core team or next-level support when necessary
  • Provide timely updates and essential monitoring information (from PagerDuty, Grafana, CloudWatch, etc.) to customers and team members.
  • Log all activities accurately to ensure transparency and facilitate knowledge sharing.
  • Follow defined processes and frameworks to maintain operational consistency.

What You Bring 

  • Working experience with AWS fundamentals (e.g., EC2, S3, IAM, security best practices)
  • Working experience with monitoring and observability (metrics, logs, traces) using PagerDuty, Grafana, and CloudWatch
  • Working experience with Kubernetes (basic cluster operations, Pods, Deployments)
  • Strong incident management and troubleshooting skills (prioritizing alerts, meeting SLAs)
  • Effective communication in real-time (Slack) with both customers and internal teams
  • Adaptability to work across multiple (10+) unique customer environments
  • Contractor Requirement: Must have the legal setup to invoice for your services

Who Should Apply 

  • IT engineers looking for part-time or supplemental work.
  • Interns currently studying in an IT program.
  • Anyone eager to develop their cloud skills without committing to a full-time role.

Why Join Us?

  • Hands-On Cloud Experience: Work across multiple infrastructure stacks, including AWS and GCP environments.
  • Collaborative Team Environment: Partner with experienced, AWS- and GCP-certified Cloud Operations engineers.
  • Continuous Learning: Gain real-world exposure to monitoring, observability, AI-powered services, and more.
  • Diverse Infrastructures: You’ll work with more than ten different customer technology stacks—no two shifts are ever the same.
  • Learning & Growth: Exposure to advanced cloud services, including AI-powered tools and Kubernetes, broadens your skill set.
  • Collaborative Environment: Connect with senior engineers certified in AWS and GCP, gaining insights that boost your professional development.

Equal Opportunity  

Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible. 


About us

Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.

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About The Company

We are Revolgy - provider of flexible cloud solutions and a team of cloud experts who are here to help you improve your business with the latest technologies and innovations. Working with startups, agile dev teams as well as with big corporations, we see our clients as part of the team.

We are proud to collaborate with companies such as Bolt, Alpian, SEMrush, Adcash, Miinto, Spaceknow, Heureka Group, Madfinger Games, Spendee, 3Bohemians, Rouvy, GoOut, Delivery Hero, Biano, Purple Technology, Raiffeisen Bank, Národní Rozvojová Banka, Česká spořitelna and 2000 others.

Our company offers a comprehensive implementation service from system architecture design through change management, data migration, training, tailor-made cloud application development to managed services for your infrastructure.

As the only service company in Central Eastern Europe we pride ourselves on being Google Cloud Premier Partner and also Advanced Amazon Web Services Partner.

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