Lead - People Experience

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

PhonePe is seeking an experienced Lead for Employee Lifecycle Management to oversee and
manage employee and contract workforce lifecycle. This role is essential in ensuring a smooth,
compliant, and positive experience for our 10,000+ full-time employees and 20,000+ contract
workforce. The Lead will manage onboarding, background verification (BGV), employee data
management, HR compliance and audits, and contract workforce management. This individual
will focus on operational efficiency, adherence to regulatory requirements, and manage a team
of 8-10 people.

Responsibilities:
● Employee Lifecycle Management:
○ Execute and refine the daily operations of the onboarding and offboarding
processes for both full-time and contract employees maintaining 80%+ positive
employee experience scores across the processes.
○ Maintain accurate documentation and records related to all lifecycle activities.
○ Monitor and enhance HR ticketing processes, ensuring efficient employee query
resolution and minimizing manual interventions through automation.
○ Establish and enforce Service Level Agreements (SLAs) for key HR operations
functions, balancing efficiency, accuracy, and employee experience.
○ Manage HR Operations for overseas employees.

● Background Verification (BGV):
○ Manage the daily execution of the BGV process, ensuring compliance with
established procedures and adherence to 98% cases being closed within
prescribed TATs.
○ Coordinate with BGV vendors to ensure timely and accurate verification results.

● Employee Data Management:
○ Oversee the daily maintenance of employee and contract worker records in the
HR systems.
○ Ensure data accuracy and completeness, conducting regular audits as needed.

● HR Compliance and Audits:
○ Ensure day-to-day compliance with all applicable labour laws, regulations, and
company policies and coordinate regular compliance audits as required.
○ Ensure the organization remains audit-ready, proactively addressing compliance
risks related to HR operations.
○ Work closely with Legal, Finance, and Compliance teams to ensure alignment
with statutory regulations.
○ Develop and maintain compliance dashboards to provide real-time insights on
adherence and potential risks.

● Contract Workforce Management:
○ Oversee the on-boarding and off-boarding of contract workers, ensuring
adherence to established processes.
○ Coordinate with contract worker agencies to ensure smooth operations.
○ Ensure adherence to the processes and applicable compliance by the vendors
and respective business units.

○ Standardize the accrual and billing processes for the Tech Manpower contracts.

● Vendor Management (for HR)
○ Ensure standardization of vendor processes (onboarding, invoicing, renewals,
etc.) to all HR vendors. Streamline the accruals and payout.
○ Define vendor SLAs, performance metrics, and governance frameworks,
ensuring consistent service quality and cost-effectiveness.
○ Define vendor SLAs, performance metrics, and governance frameworks,
ensuring consistent service quality and cost-effectiveness.
○
● Team Leadership:
○ Manage and supervise a team of 8-10 HR professionals.
○ Assign tasks, monitor performance, and provide regular feedback.
○ Ensure the team operates efficiently and effectively.
○ Provide daily support and guidance to the team.

Qualifications:
● MBA with 8-10 years of experience in HR operations, with significant experience in
employee lifecycle management, compliance, and contract workforce management.
● Proven experience managing HR operations in a fast-paced environment.
● Strong understanding of Indian labor laws and regulations.
● Excellent knowledge of HRIS systems and data management.
● Proven ability to execute HR policies and procedures.
● Strong leadership, communication, and interpersonal skills.
● Excellent organizational and problem-solving skills.
● Ability to maintain confidentiality and handle sensitive information
● Experience managing large contract workforces.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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