Salesforce Administrator

Responsibilities: 

• Collaborate with functional stakeholders to gather and analyze business requirements for Salesforce Sales and other implementation and enhancements. 

• Customize and configure Salesforce platform based on healthcare-specific needs, including creating custom objects, fields, workflows, process builders, approval processes, flows and validation rules. 

• Develop and maintain reports, dashboards, and other data visualization tools to provide insights and analytics to healthcare teams. 

• Ensure compliance with healthcare regulations, such as HIPAA, by implementing appropriate security measures and data access controls. 

• Manage user roles, profiles, and permissions to maintain data integrity and protect patient confidentiality. 

• Should Provide user training and support to healthcare professionals to ensure effective utilization of Salesforce Sales and other apps.

• Monitor system performance, troubleshoot issues, and implement solutions to optimize system functionality in a healthcare environment. 

Requirements: 

• Bachelor’s degree in computer science, Information Systems, or a related field. 

• Minimum of 3-5 years of experience as a Salesforce Administrator, preferably in the healthcare industry. 

• Strong knowledge of Salesforce CRM administration, configuration, and customization, with an understanding of healthcare-specific requirements. 

• Experience with Salesforce Lightning, including Lightning App Builder and Lightning Flow.

• Proficient in creating custom objects, fields, validation rules, workflows, process builder, flows in a healthcare context. 

• Solid understanding of healthcare data management, data modeling, and data integration concepts in Salesforce. 

• Familiarity with healthcare regulations and compliance requirements, such as HIPAA. 

• Excellent problem-solving skills and ability to analyze complex business requirements in a healthcare setting. 

• Strong communication and interpersonal skills to collaborate with healthcare professionals and provide user support. 

• Salesforce Administrator certification is Mandatory. 

• Salesforce App Builder, Salesforce Advanced Administrator certification is an added advantage. 

• This role requires the candidate to work from 2PM to 11PM IST.