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Senior Account Manager

Lower Saxony, Germany (On-site)

Senior Account Manager

1 Month ago • 4 Years + • Account Management

About the job

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cross-functional

Job Description

Senior Account Manager at realworld one, responsible for digitally transforming Life Sciences customers. Must have 4+ years of post-graduate work experience, expertise in the Life Sciences sector, and strong analytical and strategic thinking skills. Experience in the consulting industry and operations is a plus.

Must have:

Life Sciences Expertise
Strong Analytical Skills
Strategic Thinking
Consulting Experience

Good to have:

Operations Experience
Pharmaceuticals Expertise
Life Sciences Instruments
Project Management

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As Senior Account Manager at realworld one, you will play a pivotal role in digitally transforming and delivering value to customers within the Life Sciences industry. In this role, you will identify critical challenges, co-create transformative strategies, and design innovative XR solutions that optimize operations and service organizations to deliver tangible value.

Reporting directly to either our VP Pharma or VP Life Sciences Instruments, you will collaborate closely with a team of Account Managers and partner with cross-functional teams - including solution design, production, and implementation - to ensure seamless delivery and impactful outcomes for our customers.

Responsibilities

Serve as the primary point of contact for key customers, with a special focus on engaging Champions and Project Managers, fostering long-term partnerships, exceeding satisfaction, and aligning efforts to drive impactful outcomes.
Develop and execute strategic account plans to drive growth and deepen the integration of our solutions, unlocking the full value potential of our XR Solutions.
Collaborate with internal teams - including solution design, production, and implementation - to align with customer needs and ensure the successful delivery of XR solutions.
Conduct business reviews, maintain customer communication, and identify and seize opportunities to maximize growth and value creation.
Mentor and guide junior Account Managers, supporting their professional development and contributing to the team's overall success.
Analyze customer feedback and performance metrics to provide insights relevant to realworld one's company strategy and the XR solution roadmap.

Qualifications

Advanced degree, preferably an MBA or a master's degree in a relevant field.
4+ years of post-graduate work experience, with a proven track record of professional achievement and impact.
Experience at the Associate or Consultant level or higher in the consulting industry, preferably at a tier-one consulting firm.
Strong analytical and strategic thinking skills, with experience overseeing projects and driving them to successful completion.
A growth-oriented mindset with a strong drive for continuous learning and improvement.
Expertise in the Life Sciences sector, with a strong emphasis on Pharmaceuticals or Life Sciences Instruments/Tools; experience in operations or service operations is a significant advantage.

About realworld one

realworld one's mission is to accelerate advancements in the life sciences community by providing the best extended reality solutions. Customers include several major companies such as Lonza, Sartorius, Cytiva, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, QIAGEN, Hologic, and GEA Group.

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About The Company

realworld one

8 Active Jobs

realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.

realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others.

With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.

At present, the company employs more than 300 people at its headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).