Manager, ES Operational Readiness

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce’s Employee Success (ES) People Services group is not your typical HR team. We meet the needs of our employees head on through collaborative, innovative and social initiatives. Our team focuses on the employee experience at Salesforce using our own trusted Customer Success Platform that we deliver to our external customers.

The Manager, People Services Operational Readiness will lead our operational readiness as we bring on new employees through mergers and acquisitions as well as expansion into new countries ensuring an amazing employee experience. You will partner with our ES M&A team and ES CoE’s to ensure our processes are in place to successfully harmonize the newest members to Salesforce. Additionally, you’ll lead a variety of Employee Success programs as we continue to grow and develop with a focus on continuous improvement of processes & controls while ensuring a best in class employee experience.

Responsibilities:

• Provide program management expertise for ES People Services to ensure operational readiness at scale for the new employees harmonized via acquisition or new country entity.
• Work cross functionally with ES Centers of Expertise to plan the harmonization strategy for newly acquired employees ensuring compliance obligations are met.
• Build trusted relationships with key ES stakeholders, including legal and HR Compliance, to understand the objectives while partnering with subject matter experts to operationalize new or enhanced processes and programs while keeping effectiveness, efficiency and the employee experience in mind.
• Partner with ES M&A with any new acquisitions, understanding requirements, attending meetings while acting as a thought partner to develop a consistent and repeatable approach leveraging the full power of the global ES People Services team.
• Ensure a scalable solution by developing repeatable tools, templates, process documentation and communication plans.
• Ensure clear service level standards that define expectations and create accountability for delivering enhanced value through ES People Services.
• Analyze data trends & develop action plans using data to support process change, program education and innovation.
• Collaborate with global shared services teams to ensure consistency across applicable processes and implement changes where needed.
• Provide feedback to management and key stakeholders/Center of Excellence partners regarding necessary changes and updates; including policy, process and employee experience issues.
• Track and perform analysis of service delivery metrics, reports and other information to identify trends and and areas for improvement and efficiency gains.
• Lead projects from planning through implementation for both global and regional teams.

Requirements:

• Bachelors degree required.
• 5 years experience in human resources including experience in shared services and/or HR operations role.
• Strong knowledge of local HR practices, processes and programs.
• Experience with time-off and leave statutory requirements across multiple countries is highly desired.
• Previous experience with Workday and case management tools preferred.
• Excellent presentation and influencing skills.
• Ability to coordinate and manage complex cross-functional projects given multiple competing priorities or perspectives.
• Problem-solving, critical thinking, deductive reasoning, inductive reasoning, and analytical skills required.
• Proficiency in spreadsheet applications (MS Excel) and basic knowledge of word processing applications, such as Google Docs.
• Experience with relevant HR systems, applications, and tools; metrics, data, and business intelligence tactics; and lean process improvement strategies (e.g., six sigma techniques) desired.
• Ability to quickly adapt in an ever changing, growing environment.

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