Partnerships Associate (Health Insurance)

ABOUT THE TEAM :

The Member Accession Marketing Team (India) plays a crucial role in driving Tide’s growth in the Indian market by acquiring and onboarding new members from small and medium-sized enterprises (SMEs). The team tailors marketing strategies to engage potential members, guide them through seamless onboarding, and ensure they are well-equipped to leverage Tide’s suite of financial and administrative tools. By creating localized campaigns, building strong relationships, and leveraging data for continuous improvement, the team fosters long-term member engagement, ensuring Tide becomes the go-to platform for Indian SMEs.

ABOUT THE ROLE 

The  Partnerships Associate (Health Insurance) will be responsible for leading and supporting a team of 8-12  (Insurance) Advisors/Agents, ensuring they meet their sales targets, delivering performance reviews, and providing coaching.

WHAT WE ARE LOOKING FOR 

• This role also involves overseeing operational activities, enforcing company policies (e.g., attendance), and driving business efficiency. In the later stages, this position will include managing the call center operations
• Motivate, coach, and lead a team of Advisors/Agents to ensure consistent performance, providing ongoing support to the Leaders, team members, and field teams.
• Act as a "feet on the street" resource.Conduct regular 1:1’s and team meetings to review performance, provide feedback, and foster development.
• Stay up-to-date with business development and new product lines.Manage day-to-day activities, prioritize tasks, and assess risks/impacts within existing processes.
• Identify areas for improvement and work with management to implement changes that enhance business efficiency.
• Ensure compliance with company policies, including attendance and performance standards. 
• Support the Manager in enforcing performance management and disciplinary actions when necessary.Achieve attendance, retention, and sales targets by using company methodologies and team input. Create and maintain individual training and development plans for all team members.Inspire and lead the team to achieve high levels of customer satisfaction through both individual and team performance. Manage escalations and ensure quality customer service.
• Support the Sales lead in delivering business targets and objectives. Help create a performance-oriented culture and collaborate with management to drive positive change and efficiencies.
• Stay updated with industry changes and communicate relevant insights back to the team, ensuring alignment with industry standards and best practices.
• Deliver operational parts within agreed-upon budgets, service levels, and business targets. Report to senior management on any operational risks and issues.

Required Skills and Experience:

• Proven experience in selling Health, Group, and Affinity products.Strong experience in team management, including coaching and communication skills.
• Minimum of 5 years of experience in Handling FOS & Tele sale team .
• Solid background from Insurance Excellent leadership abilities with strong people development skills.
• Proficient in performance management, coaching, and providing constructive feedback.Experience managing demanding customers and handling escalations effectively.Energetic, motivational, and creative approach to leadership and problem-solving.
• Ability to work in a fast-paced environment while prioritizing tasks effectively.

What you’ll get in return:

• 25 days holiday
• Additional health insurance
• Food vouchers
• We invest in your development with a RS40,000/- professional L&D budget per year and up to three L&D paid days off
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.