Platform Service Planning: Member/Authentication

6 Days ago • 7 Years + • Operations

Job Summary

Job Description

Smilegate Holdings seeks an experienced Service Planner to design and improve the member/authentication services for their STOVE entertainment platform. This role involves designing features for a global audience, ensuring optimal user experience. Responsibilities include diagnosing problems, identifying improvement areas, and enhancing user satisfaction. The ideal candidate possesses 7+ years of experience in IT service planning for member/authentication systems, with a strong understanding of user needs (both quantitative and qualitative). Experience with platform/game-related member policies (signup, withdrawal, terms of service, member information, legal compliance) is highly valued. The position involves leading improvements and operations planning for member policies and authentication systems.
Must have:
  • 7+ years of experience in member/authentication IT service planning
  • Experience in leading improvements and operations planning
  • Strong understanding of user needs (quantitative and qualitative)
  • Game/platform interest and understanding
Good to have:
  • Experience in platform/game related member policy creation
  • Experience in service improvement and operations planning (signup, withdrawal, terms, etc.)

Job Details

전 세계인을 대상으로 스마일게이트 그룹 게임 타이틀의 유통과 서비스를 담당합니다.
담당업무
- 우리는 차세대 엔터테인먼트 소셜 플랫폼 STOVE의 서비스 설계를 담당하고 있습니다. - 플랫폼에 필요한 회원 및 인증 서비스의 더 나은 유저 경험을 위해 고민합니다. - 담당 제품의 최적의 사용성 제공을 위해 문제를 진단하고, 과제를 도출하여 유저의 만족도를 높이는 역할을 담당합니다.
자격요건
- 7년 이상의 회원/인증 관련 IT 서비스 기획 경험이 있는 분
필요역량
- 회원 정책 및 인증 시스템 서비스의 개선과 운영 기획을 주도적으로 수행한 경험이 있는 분 - 유저에 대한 정량/정성적인 이해를 기반으로 문제를 진단하고 서비스를 향상시킬 수 있는 분 - 게임/플랫폼에 대한 관심과 이해가 있으신 분
우대사항
- 플랫폼 또는 게임 관련 회원 정책 수립, 서비스 개선 및 운영 기획 경험이 있으신 분 (가입, 탈퇴, 약관 동의, 회원정보, 관련 법령 적용 등)
제출서류
경력기술서 제출이 필요합니다. 포트폴리오 제출이 필요합니다.


기타 안내사항
- 스마일게이트는 그룹 내 다양성과 포용성 증진을 위해 장애인과 국가유공자 등 취업보호대상자를 관련 법령에 의거하여 우대합니다.
- 본 채용은 수시진행으로, 입사확정자 발생 시 조기에 마감될 수 있음을 참고 부탁드립니다.
- 포지션의 면접 전형은 2차례로 진행됩니다. (면접 프로세스는 상황에 따라 변경될 있습니다)
- 입사지원서에 기재된 학력 및 경력 등 기재사항이 허위로 판명되는 경우, 합격이 취소될 수 있습니다.
- 전형일정 및 결과에 대해서는 가입된 이메일 또는 Smilegate Careers 지원현황을 통해 안내드립니다.
- 정규직 입사 시 3개월의 수습기간이 적용되며 수습기간 동안 인사제도, 급여, 복리후생 등은 모두 동일하게 적용됩니다.
- 기타 채용관련 문의사항은 1:1 문의하기를 통해 접수해주시면 빠르게 답변 드리도록 하겠습니다.


채용절차
  • 서류전형
  • 1차 면접전형
  • 2차 면접전형
  • 입사협의
  • 최종결과

※ 면접전형 대상자에 한하여 Smilegate Culture Fit Test가 진행됩니다. (온라인, 약 30분 소요)

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About The Company

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

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