Senior Ambassador - Nintendo San Francisco

About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

DESCRIPTION OF DUTIES:

• Assists managers with day-to-day operations, sales floor operations, inventory control procedures, safety, and maintenance issues.

• Creates, maintains and updates merchandise displays and assists with launch planning.

• Actively supports the store's goals and fiscal priorities.

• Leads training of new and existing team members including onboarding, sales floor operations, point of sale operations, and cycle count procedures.

• Identifies, initiates, and leads solutions to improve service and operational effectiveness.

• Identifies back of house opportunities and suggests solutions to improve productivity and efficiency.

• As needed, performs the job duties of an Ambassador during peak traffic periods.

• Proactively engages and assists customers by providing information, product demonstrations, and resolving customer issues.

• Engages in consistent communication with others to strengthen teamwork, in addition to providing suggestions and feedback for continuous improvement while maintaining a positive attitude.

• Assists in the execution of new product launches, events, contests, and/or promotions.

• Occasionally represents Nintendo at off-site consumer events.

SUMMARY OF REQUIREMENTS:

• Two to three years of related experience, preferably at a high volume retail or flagship location.

• Ability and willingness to develop game knowledge and experience.

• Ability to perform routine display repair/maintenance.

• Accurate cash and inventory control experience.

• Ability to adhere to attendance and punctuality guidelines.

• High school diploma or equivalent

This position includes a base pay range of $28.29- $39.61 per hour, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.