Product Manager, Deployment

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

About the opportunity

This is a fantastic opportunity to take the lead on shaping the deployment tools Dialpad provides to delight our enterprise customers, our partners and even our own Professional Services teams. At Dialpad, product managers can operate like CEOs in their respective product areas. That means building relationships throughout the organization to lead with vision, strategy and influence to have the highest impact in delivering value to customers. 

Take ownership of a product already loved by many customers and exponentially increase the adoption. It will require a focus on details in order to ruthlessly prioritize efforts for impactful “can’t live without” features that deliver delightful Admin and User experiences.

Your role

As a Product Manager, you’ll primarily work with engineers and designers to plan, design, build and launch new product capabilities. Your product leadership will require a clear understanding of the market opportunity, critical thinking with data-driven decisions with exceptional communication skills.

This position reports to our Sr. Director of Product Management over our Collaboration (UCaaS) line of business. This position is to be based in our Bangalore, India Office.

What you’ll do

• Develop partnerships – Develop and own ongoing relationships primarily with our Professional Services team to gain clear insights and understanding of the challenges they face day to day.
• Know your customer – Research, analyze data, and talk to your customer. Be the biggest advocate for your user’s needs.
• Lead the charge – organize, align and provide clarity across multiple teams to deliver business value.
• Drive a strategic vision – become an expert in your area in order to create a compelling strategy for success.
• Manage complexity – Manage requirements documentation and maintain the details of multiple complex projects without losing focus of the big picture.

Skills you’ll bring

• 5+ years experience in product management in a SaaS company.
• Experience with deployment or implementation preferred.
• Strong communication & presentation skills.
• Excellent organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.
• Nimble and flexible with regard to changing priorities & business needs. Startup experience is a plus.
• BS/BA in Engineering or similar field is a plus.
  
  

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.