Product Owner Salesforce Experience Cloud

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This customer centric capability role within the American Express Global Business Travel (Amex GBT) Products & Platforms organization will be responsible for developing and supporting core business travel platforms enabling Amex GBT products and services.  A successful candidate will have a great opportunity to gain valuable business knowledge and experience of the essential corporate and agency configuration for a full range of Amex GBT customers, from the middle market to some of the largest global corporations in the world.

What You'll Do:

• Understand and become a Subject Matter Expert on the current Amex GBT corporate configuration platform (Salesforce), a cornerstone of enabling delivery of Amex GBT products and services to our customers
• Assist with platform strategy and roadmap development
• Develop platform requirements in the user stories format and participate in the end to end Agile development of the current platform as well as the new generation platform
• Work with internal groups, vendors and technology partners to analyze, prioritize, track and resolve product and platform issues
• Analyze data quality in the existing platform and drive projects to improve it
• Perform platform support and address product issues or defects as required
• Create product communications and documentation
• Recommend product enhancements and process improvements

What We're Looking For:

• Certified Salesforce Administrator required
• Salesforce Experience Cloud Consultant - Highly Valuable
• Certified Salesforce Platform App Builder - Highly valuable
• Travel industry background preferred
• Excellent verbal and written communication skills, must be fluent in English
• Ability to work in a fast pace, dynamic, virtual environment with many global stakeholders and stay calm under pressure
• Ability to adapt to change and new direction on short notice
• Ability to identify issues or challenges requiring escalation
• Ability to work under tight timelines and pressure of client driven deliverables / demands
• Experience with vendor management
• High level of technical aptitude
• Highly organized and detail oriented
• Strong Excel skills
• Experience in programming and/or systems management is a plus
• Experience in deploying/supporting portals and data management solutions is a plus
• Typically holds a Bachelor’s degree, or has equivalent work experience

Location

The US national annual base salary range for this position is from $110,000 to $220,000. The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!