Regional Operations Manager, Trust and Safety Compute
Job Summary
Job Description
- 4+ years experience in Trust & Safety or related fields
- Lead policy issue resolutions
- Manage escalations and drive process improvements
- Cross-functional collaboration skills
- Excellent communication and problem-solving skills
- Experience crafting compelling narratives
- Presentation skills to senior executives
- Fluency in Korean, Japanese, Vietnamese, or Mandarin
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in Trust and Safety, Policy, Business Operations, Business Strategy, Content Moderations, or related fields.
Preferred qualifications:
- Experience in crafting compelling narratives intended to influence internal and external stakeholders, as well as presenting to senior executives in the organization.
- Ability to solve complex operational or policy problems, working closely with various cross-functional teams.
- Excellent communication and people management skills, with the ability to articulate complex policy concepts.
- Excellent problem-solving and critical thinking skills, with attention to detail in an ever-changing environment.
- Ability to communicate in Korean, Japanese, or Vietnamese, Mandarin and English fluently to support policy advisory and resolution in this region.
About the job
The Trust and Safety Compute team prioritizes user experience, promotes developer success through consistency and trust, and makes the mobile experience the safest it can be across Play, Android, and Chrome Web store.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Lead the resolutions of various policy related issues for Trust and Safety Play and Android Operations in the region to ensure a safe app experience.
- Manage sensitive escalations, and drive process improvement to mitigate the future risks, working with stakeholders across Play Partnerships, Policy, Operations, Engineering, Product, Government Affairs, and Legal teams.
- Drive highly cross-functional projects collaborating with teams across various regions to land foundational improvement to our policies and enforcement processes.
- Represent the region to solicit stakeholder feedback for Google Play Policies and Operations, identify emerging risks and build long-term prevention strategies.
- Drive scalable policy education for developers in our region and consistently improve the brand and reputation of Google Play.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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