Repair Centre Intern
Job Summary
Job Description
The Repair Centre Intern at Razer will oversee repair center operations in APAC, handling RMA receiving, forecasting, and ordering replacement parts. Responsibilities include troubleshooting Razer products, managing spare parts inventory, overseeing timely repairs, communicating with repair centers, ensuring SLAs are met, managing shipments, and assisting in testing. The intern will gain experience in technical troubleshooting, inventory management, customer service, quality assurance, and communication. They must demonstrate attention to detail, strong problem-solving skills, the ability to multitask, excellent organizational skills, and prioritize tasks. The role requires excellent communication skills and a solution-oriented approach, adhering to established policies and procedures.
Must have:
- Receive and troubleshoot Razer products from customers requesting RMA
- Assist in the management of spare parts inventory and allocation globally
- Oversee timely repairs of blades and phones across the Asia Pacific Region
- Communicate with the repair centers about current stock and potential issues
- Ensure that SLAs are met across all Repair Centers
- Manage shipments of product replacement and spare parts within Asia Pacific
- Assist in testing and troubleshooting of received RMA cases
- Attention to detail is critical
- Strong and proven problem-solving skills
- Ability to multitask
- Excellent organizational skills
- Prioritize tasks and work under strict timelines
- Excel and strive in a fast-paced environment
- Self-motivated and self-driven
- Excellent verbal and written communication skills
- Solution-oriented
- Process-driven and dedicated to following procedures
- Ability to critically think and analyze information
6 skills required
Job Details
Job Responsibilities :
Razer is looking for a Repair Centre intern who will help in overseeing the repair centre operations in APAC and will handle the RMA receiving. Likewise, the role will assist in forecasting and ordering of all necessary replacement parts, swap stock, and accessories needed to carry out day to day operations. you will work with cross functional teams across departments in order to consistently follow procedures, answer inquires completely and clearly and then provide feedback on reoccurring issues, causes of escalations, and offer remedies for improvement are the basics for the function.- Receive and troubleshoot Razer products from customers requesting RMA
- Assist in the management of spare parts inventory and allocation globally
- Oversee timely repairs of blades and phones across the Asia Pacific Region
- Communicate with the repair centres about current stock and potential issues
- Assist in ensuring that SLAs are met across all Repair Centers
- Manage shipments of product replacement and spare parts within Asia Pacific
- Assist in testing and troubleshooting of received RMA cases
Learning Objectives
- Technical Troubleshooting and Repair
- Inventory and Spare Parts Management
- Customer Service and Support
- Quality Assurance and Testing
- Communication and Coordination
- Attention to detail is critical
- Strong and proven problem-solving skills
- Ability to multitask – working on multiple cases at the same time
- Excellent organizational skills
- Must demonstrate the ability to prioritize tasks and work under strict timelines
- Able to excel and strive in a fast-paced environment
- Self-motivated and self-driven
- Excellent verbal and written communication skills and comprehension
- Solution-oriented
- Process-driven and dedicated to following and improving established policies and procedures
- Ability to critically think and analyze information on the fly
Pre-Requisites :
Are you game?
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About The Company
At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience.Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell: For Gamers. By Gamers.The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights.
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