Service Operations Analyst

Responsibilities:

• You will be a member of a "L2/L3" tech support team, responsible for managing the process of identifying the underlying root cause of highly technical and complex issues
• Your role will be to communicate between Playtika business and technologies teams
• You will work in post processing issues inside cross-functional team to provide solid support to business and technologies with a high degree of satisfaction and technical expertise
• Manage queue of incoming inquiries, determine their prioritization and address them appropriately within SLA
• Document resolutions for future reference

Requirements:

• Bachelor’s degree in Computer Since, or relevant engineering/science fields
• 2+ years of experience in L2, L3 support, BA or BI
• English level starting from B2 (Upper-Intermediate English)
• Experience with writing SQL queries and MS Excel formulas
• Troubleshooting and problem solving
• Attention to details
• Stress resistance – to stay calm, work fast and efficient
• Excellent communication skills – to deliver information in a clear and correct manner to both business and technical audiences
• Strong relationship building skills – to be able to positively influence the actions of others and work as a team -player, "outside-the-box" thinking

Benefits:

• Annual company bonus
• Competitive salary & flexible working hours
• Daily breakfast, lunch, and office refreshments
• Private health insurance, dental coverage, and psychological counseling
• 20 paid vacation days and 5 sick days per year
• 6 long weekends and 1 day off for your birthday
• Gifts for special occasions (birthday, Easter, Christmas, Women’s and Men’s Day, weddings, childbirth, etc.)
• Technical library with the option to order books
• Access to our educational platform with courses, training programs, and certifications
• Career development through coaching and reviews
• Internal mobility & referral program
• Corporate celebrations, team-building events, and fun activities
• Personal care in the office (nails, eyebrows, and barber services)
• Modern offices (Kyiv, Vinnytsia, Dnipro) with organized shuttle buses to and from the office