Service Operations Analyst
Job Summary
Job Description
- L2/L3 support experience
- SQL & Excel skills
- Troubleshooting & problem-solving
- Excellent communication
- Bachelor's degree in CS or related field
- Annual bonus
- Competitive salary & flexible hours
- Daily meals & refreshments
- Health insurance, dental & psychological counseling
- Paid vacation & sick days
- Long weekends & birthday off
- Gifts for special occasions
- Technical library & educational platform
- Career development
- Internal mobility
- Team-building events
- Office perks (nails, barber)
9 skills required
Job Details
Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.
From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.
Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.
With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.
Responsibilities:
- You will be a member of a "L2/L3" tech support team, responsible for managing the process of identifying the underlying root cause of highly technical and complex issues
- Your role will be to communicate between Playtika business and technologies teams
- You will work in post processing issues inside cross-functional team to provide solid support to business and technologies with a high degree of satisfaction and technical expertise
- Manage queue of incoming inquiries, determine their prioritization and address them appropriately within SLA
- Document resolutions for future reference
Requirements:
- Bachelor’s degree in Computer Since, or relevant engineering/science fields
- 2+ years of experience in L2, L3 support, BA or BI
- English level starting from B2 (Upper-Intermediate English)
- Experience with writing SQL queries and MS Excel formulas
- Troubleshooting and problem solving
- Attention to details
- Stress resistance – to stay calm, work fast and efficient
- Excellent communication skills – to deliver information in a clear and correct manner to both business and technical audiences
- Strong relationship building skills – to be able to positively influence the actions of others and work as a team -player, "outside-the-box" thinking
Benefits:
- Annual company bonus
- Competitive salary & flexible working hours
- Daily breakfast, lunch, and office refreshments
- Private health insurance, dental coverage, and psychological counseling
- 20 paid vacation days and 5 sick days per year
- 6 long weekends and 1 day off for your birthday
- Gifts for special occasions (birthday, Easter, Christmas, Women’s and Men’s Day, weddings, childbirth, etc.)
- Technical library with the option to order books
- Access to our educational platform with courses, training programs, and certifications
- Career development through coaching and reviews
- Internal mobility & referral program
- Corporate celebrations, team-building events, and fun activities
- Personal care in the office (nails, eyebrows, and barber services)
- Modern offices (Kyiv, Vinnytsia, Dnipro) with organized shuttle buses to and from the office
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you feel the above describes you perfectly - Apply now!
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About The Company
For a decade Playtika has been a pioneer in the games industry with more than 34 million monthly active users across a portfolio of casual games titles. We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms. Playtika creates disruptive gaming experiences that are reshaping the gaming landscape using cutting-edge technologies in Live-Ops, Data Analytics and Performance Marketing. As a digital entertainment powerhouse, Playtika processes 9TB of data daily. Our creative team translate data-driven insights into customized story lines that deliver exciting challenges and surprising thrills, at every twist and every turn. We move fast, seizing new opportunities, pushing boundaries and leveraging the technology and talent we’ve acquired along the way. At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life. We create infinite ways to play. Headquartered in Herzliya, Israel, Playtika has over 3700 employees in offices worldwide including Ramat Gan, Berlin, , Warsaw, Vienna, Helsinki, Chicago, Las Vegas, Santa Monica, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.
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