Retail Security Lead

Description

• Lead store security personnel, ensuring proper staffing and adherence to security protocols.
• Conduct routine security checks, monitor surveillance systems, and enforce store access control policies.
• Document theft, violations of security, and what they observed on duty.
• Assist in the development and implementation of emergency response plans and security training programs.
• Serve as a point of contact for security-related issues within the store.
• Monitor suspicious activity, investigate theft incidents, and collaborate with law enforcement when necessary.
• Assist in internal investigations related to fraud, theft, or policy violations.
• Assist in handling workplace violence prevention and de-escalation situations.
• Conduct safety inspections and participate in workplace accident investigations.
• Ensure compliance with OSHA regulations, company safety policies, and emergency procedures.
• Ensure high-quality customer service standards are met, utilizing Funko’s values for guidance.
• Address customer complaints and concerns with professionalism.

• 2 or more years of prior security or military field experience
• High school diploma or equivalent
• Basic computer skills
• Knowledge of safety and security standards or loss prevention practices, and procedures
• Excellent attention to detail, observation, and recall skills
• Clear verbal and written communication skills required; Incident report writing preferred.
• Maintain professionalism and composure when dealing with an unusual, difficult, or stressful situation.
• Respond to situations in a timely manner and with a sense of urgency.
• Able to maintain confidentiality regarding employee, and visitor incidents and security matters.
• Maintain a neat and clean appearance to meet company standards and represent the company positively.
• Availability to workdays, weekends, including holidays and special events. Including the possibility of working back-to-back shifts
• Ability to stand and patrol for extended periods of time while maintaining radio communication with staff.

Work Environment 

The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.