Risk, Fraud & Payments Analyst

1 Week ago • 1 Years + • Administrative • Operations

Job Summary

Job Description

Aristocrat Interactive seeks a Risk, Fraud & Payments Analyst to handle fraud detection and management, including investigations, alert evaluations, and maintaining business continuity. Responsibilities encompass payments processing, resolving customer issues, liaising with payment providers, and managing escalated complaints. The role also involves policy and process improvement, collaboration with AML and Safer Gambling teams, ensuring KYC compliance, and contributing to team training. The ideal candidate possesses at least one year of iGaming experience in payments, fraud, or a related field, understanding of online fraud prevention, payment systems, AML/CFT regulations, and KYC procedures. Excellent problem-solving and communication skills are essential.
Must have:
  • 1+ year iGaming experience
  • Fraud detection & management
  • Payments processing expertise
  • AML/CFT & KYC knowledge
  • Excellent communication skills
Good to have:
  • Experience with fraud detection tools
  • Knowledge of MGA or UKGC regulations

Job Details

Aristocrat Interactive is currently looking for a Risk, Fraud & Payments Analyst.

Key Responsibilities:

Fraud Detection and Management:

  • Handle all actions following account blocks flagged as ‘Fraud,’ ensuring proper follow-ups and tracking to maintain business continuity and customer contact.
  • Conduct investigations into suspected 1st-party misuse, account compromise, or facility fraud cases.
  • Identify and investigate complex or high-risk fraud cases using advanced fraud detection tools and data analysis.
  • Evaluate daily fraud indicators, alerts, and referrals to distinguish genuine customers from fraudulent activity.

Payments Processing:

  • Process, reject, or approve player withdrawals in compliance with company SLA standards.
  • Address and resolve internal escalations and queries related to missing deposits, withdrawals, or customer payment issues.
  • Liaise with 3rd-party payment providers to enhance investigations and resolve player issues promptly.

Customer Support and Complaints Resolution:

  • Manage and resolve escalated player complaints, ensuring service standards remain exceptional throughout the customer journey.
  • Compile evidence and documents to respond to complaints raised by regulatory bodies like the MGA or UKGC regarding fraud, payments, and risk.

Policy and Process Improvement:

  • Review and propose updates to risk, payments, and fraud procedures to enhance customer friendliness and operational efficiency.
  • Actively contribute to improving internal processes and recommending robust system improvements to prevent fraud.

Compliance and Collaboration:

  • Liaise with both AML and Safer Gambling teams to identify emerging threats and devise mitigation strategies.
  • Raise suspicions of organized crime, syndicates, impersonation, AML/CFT threats, or proceeds of crime to the AML Team/MLRO.
  • Ensure KYC documents submitted by players are properly vetted and comply with company standards and SLA timelines.

Training and Development:

  • Assist in cross-training team members to enhance departmental capabilities.
  • Share knowledge and expertise to promote a unified and effective team environment.

Market Awareness:

  • Stay updated on the latest Payments technologies, fraud trends, tools, and regulatory changes.
  • Actively participate in industry discussions to ensure best practices in fraud prevention and risk management.

What We're Looking For

  • At least 1 year of previous experience in the iGaming industry working in payments,  fraud or any related position.
  • Knowledge about online fraud prevention, payment systems, AML/CFT regulations and understanding of KYC.
  • Able to work under pressure and within a dynamic multi-cultural environment.
  • Excellent problem-solving and communication skills in English (spoken and written)
  • Efficient and organized
  • Results-driven and a "go getter" mentality
  • Flexibility to work shifts, including evenings and weekends
  • Previous experience working with fraud detection tools would also be considered an asset.
  • Attention to detail and the ability to manage multiple tasks simultaneously.
  • Collaborative mindset with a commitment to building strong relationships across teams.

Company Summary

Aristocrat Interactive  

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). 

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

Travel Expectations

None

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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About The Company

Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.


Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day.  


Come and join us – let’s play!


𝘗𝘭𝘦𝘢𝘴𝘦 𝘣𝘦 𝘢𝘭𝘦𝘳𝘵 𝘵𝘰 𝘴𝘤𝘢𝘮𝘴 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴. 𝘈𝘯𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘤𝘢𝘯𝘥𝘪𝘥𝘢𝘵𝘦𝘴 𝘳𝘦𝘨𝘢𝘳𝘥𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘢𝘵 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘰𝘳 𝘪𝘵𝘴 𝘴𝘶𝘣𝘴𝘪𝘥𝘪𝘢𝘳𝘪𝘦𝘴 𝘸𝘪𝘭𝘭 𝘤𝘰𝘮𝘦 𝘧𝘳𝘰𝘮 𝘢𝘯 @𝘢𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵.𝘤𝘰𝘮, @𝘣𝘪𝘨𝘧𝘪𝘴𝘩𝘨𝘢𝘮𝘦𝘴.𝘤𝘰𝘮, @𝘱𝘪𝘹𝘦𝘭𝘶𝘯𝘪𝘵𝘦𝘥.𝘤𝘰𝘮, 𝘰𝘳 @𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘮𝘢𝘥𝘯𝘦𝘴𝘴.𝘤𝘰𝘮 𝘦𝘮𝘢𝘪𝘭 𝘢𝘥𝘥𝘳𝘦𝘴𝘴. 𝘍𝘳𝘰𝘮 𝘵𝘪𝘮𝘦 𝘵𝘰 𝘵𝘪𝘮𝘦, 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘮𝘢𝘺 𝘶𝘴𝘦 𝘢𝘯 𝘦𝘹𝘵𝘦𝘳𝘯𝘢𝘭 𝘢𝘨𝘦𝘯𝘤𝘺 𝘧𝘰𝘳 𝘳𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵 𝘱𝘶𝘳𝘱𝘰𝘴𝘦𝘴, 𝘩𝘰𝘸𝘦𝘷𝘦𝘳 𝘵𝘩𝘦𝘺 𝘸𝘪𝘭𝘭 𝘯𝘦𝘷𝘦𝘳 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘰𝘧 𝘢𝘯𝘺 𝘴𝘰𝘳𝘵.

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