Responsible Gaming Analyst

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: Malta - Hybrid

We are looking for a dedicated Responsible Gaming (RG) Analyst to join our team and make a meaningful impact in the iGaming industry. In this role, you will safeguard player well-being by monitoring behavior, managing escalated cases, and directly engaging with at-risk players. Your work will ensure compliance with regulations while driving continuous improvement in responsible gaming practices.

As a key member of the Responsible Gaming team, you’ll collaborate with Operational and Compliance teams to advance the company’s Social Responsibility policies and assist customer-facing departments with RG-related queries. By proactively engaging with players and upholding Duty of Care procedures, you’ll help ensure a safe, responsible, and sustainable gaming experience.

Responsibilities:

• Collaborate with the RG team to manage daily operations and investigate cases escalated by Customer Experience (CX) and other operational teams.
• Monitor player behavior to identify signs of problem gambling or risky activity using available tracking tools.
• Conduct detailed risk assessments to determine appropriate interventions.
• Engage with at-risk players via email and phone, providing guidance on responsible gaming tools and resources.
• Offer empathetic support while addressing RG concerns effectively.
• Leverage behavioral tracking tools and solutions to enhance both personal and team performance in RG case management.
• Contribute to the development and refinement of RG processes and policies.
• Assist in preparing detailed RG reports to meet regulatory requirements.
• Take an active role in RG-related projects aimed at improving tools, processes, and overall player protection strategies.

About you:

• Fluent in either a Scandinavian language, Nordic language, Danish or Dutch language, both written and spoken.
• Fluent in the English language, both written and spoken. 
• At least 1 year experience in iGaming with a minimum of 6 months in a customer-facing role
• Experience in effectively analysing player data and making inferences regarding risk warnings
• Have an understanding of the regulatory frameworks connected to the licences the company holds
• Interested in the psychology behind gambling and specifically problem gambling
• Excellent analytical and communication skills
• Problem-solving skills
• Attention to detail
• Flexible thinking

So what can you expect from ComeOn as a place of work?

• A competitive remuneration package including a company bonus scheme! 💰
• Fantastic quarterly team events and weekly company events 😎
• A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
• On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎
• Wellbeing allowance
• A comprehensive, International Private Health Insurance
• Breakfast at the office on Tuesdays
• Lunch at the office on Mondays and Wednesdays

At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

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