Senior Analyst, Policy Operations

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Office of Ethical and Humane Use (OEHU) was formed with a mandate to ensure that Salesforce technology is used to help, not harm, society and uphold the basic human rights of every human being. The Policy team plays a pivotal role in advancing and implementing ethical use policies and initiatives across Salesforce products and technologies.

Role Overview

OEHU is seeking a Sr. Analyst to play a foundational role in implementing and operationalizing ethical use policies across Salesforce products and technologies. They will support the day-to-day policy enforcement operations, including reviewing potential violations of our ethical use policies, responding to internal inquiries, and conducting research and investigations. This role will also work closely with key stakeholders across the company.

Job Responsibilities

• Conduct investigations, implement our product policies, and identify product vulnerabilities and ethical risks.

• Maintain objectivity and high levels of confidentiality while performing investigations.

• Strong communication skills, both written and spoken, to explain recommendations to executive audiences and key stakeholders.

• Develop and manage internal policy guidance and training for partner teams.

• Collaborate on and support the development of product use policies.

• Work with product, legal and abuse teams to build and improve abuse detection and analytic tools.

• Help drive effective and efficient ethical use policy implementation that scales across multiple products.

Minimum Requirements

• 4+ years of experience working in Trust & Safety, content policy, risk management, anti-abuse or customer support operations.

• Strong analytical ability— able to take a complex problem, synthesize detailed information from multiple sources, and construct nuanced top-line recommendations on the path forward. Ability to consider an issue from multiple points of view and weigh the merits of all perspectives.

• Ability to work through ambiguity and thrive in a rapidly changing environment, including the ability to work under pressure with tight deadlines and quickly reprioritize.

• Experience with conducting research and investigations.

• Experience with the technology sector and policy issues affecting the internet (e.g., content moderation, privacy, free expression).

• Strong relationship building skills with cross functional partners.

• Excellent communication skills and business judgment.

• Confidence in learning and understanding new technologies and tools, working with more technical staff to support policy implementation and translating between technical and non technical partners as needed.

• Willingness to work, with support of your team and company, with graphic and extremist content and culturally charged policies.

Preferred Experience

• Experience with Generative AI safety initiatives.

• Experience dealing with sensitive content, including CSAM and extremist/violent activity.

• Experience working directly with engineering and product teams on policy or tooling development.

• Fluency in languages in addition to English and regional expertise is a plus.

• Experience with analytical tools such as Tableau, Salesforce Reports, Excel or SQL.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $137,100 to $188,600.

For Washington-based roles, the base salary hiring range for this position is $125,700 to $172,800.

For Washington D.C based roles, the base salary hiring range for this position is $125,700 to $172,800.

For California-based roles, the base salary hiring range for this position is $137,100 to $188,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.